Automotive Warranty Administrator

Newberg Ford•Newberg, OR

1d•Onsite

About The Position

Newberg Ford in Newberg, OR is looking for an experienced Warranty Administrator to manage the processing, submission, and follow-up of warranty claims with Ford. This role works directly with service advisors, technicians, and the service manager to keep warranty documentation complete, compliant, and submitted on time. The right candidate brings prior Ford warranty experience, sharp attention to detail, and the ability to work through claim issues without letting things fall through the cracks.

Requirements

Prior automotive warranty administrator experience required
Proficient with DMS systems
High attention to detail and accuracy with records and data entry
Strong problem-solving skills with the ability to follow claim resolutions through to completion
Clear written and verbal communication skills
Valid driver's license required
High school diploma or equivalent required

Nice To Haves

Ford warranty and labor time coding experience strongly preferred
Strong understanding of dealership repair order documentation and service workflows

Responsibilities

Process and submit warranty claims to Ford and applicable vendors accurately and on schedule
Verify documentation across repair orders, technician notes, and labor operations for completeness and accuracy
Ensure full compliance with manufacturer warranty policies, guidelines, and audit standards
Track claim approvals, denials, and chargebacks through to timely resolution
Reconcile and post warranty credits and payments to the accounting system
Communicate with service advisors and technicians to resolve claim-related questions and documentation gaps
Prepare warranty files, reporting logs, and supporting documentation in advance of audits
Stay current on Ford warranty policies, bulletins, and procedural updates as they are issued