Automotive Warranty Administrator
About The Position
At Quirk Auto Group, our focus has always been on delivering exceptional service to our customers and fostering a supportive, growth-oriented environment for our team. We are looking for an organized, detail-oriented Automotive Warranty Administrator to join our fixed operations team in Bangor, ME. The Automotive Warranty Administrator is responsible for preparing, submitting, and tracking dealership warranty claims in accordance with manufacturer policies and guidelines. This role acts as a key liaison between our Service Advisors, Technicians, dealership accounting department, and factory representatives to ensure timely claim processing, maximum reimbursement, and compliant record-keeping.
Requirements
- Prior dealership experience in warranty administration, automotive billing, service advising, or automotive accounting strongly preferred.
- Familiarity with dealership management systems (DMS) such as CDK, Reynolds & Reynolds, or Dealertrack, as well as factory warranty submission portals, is a plus.
- Excellent organizational skills with high accuracy in data entry, invoice reconciliation, and document review.
- Clear, professional verbal and written communication skills to collaborate effectively with mechanics, advisors, and corporate controllers.
- Self-motivated team player with a strong work ethic and the ability to meet strict processing deadlines.
Responsibilities
- Prepare, review, and process all factory warranty claims promptly to ensure accurate compliance with manufacturer standards.
- Verify supporting repair order documentation, technician narratives, and criteria required by the factory warrantor.
- Reconcile warranty receivables and schedules against payments, posting credits accurately to the general ledger.
- Review rejected or unpaid claims, correct discrepancies, promptly resubmit for payment, or obtain proper authorization for write-offs.
- Track aging claims and follow up routinely on outstanding balances.
- Stay up to date on all factory warranty policy changes, technical service bulletins (TSBs), and recall campaigns.
- Assist Service Advisors, Technicians, and Parts Specialists with warranty-related coding, coverage determinations, and compliance questions.
- Maintain organized, complete warranty and service files in adherence to factory retention standards.
- Assist the Fixed Operations Manager and Controller with clerical or administrative duties and general office organization as needed.
Benefits
- Health insurance
- Dental insurance
- Health Savings Account (HSA)
- 401(k) with company match
- Retirement Plan
- Company-paid Life insurance
- Generous Paid Time Off (PTO)
- Holiday pay
- Generous employee discounts on vehicle purchases, parts, and service
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
