Automotive Warranty Administrator Clerk

Serra Traverse City•East Bay Township, MI

4d•Onsite

About The Position

We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Here at Serra Traverse City, we work as a team, and our team strives to be the best for our customers. If you feel that your skills would be an asset to our team, then we want to get to know you! A little history... "Take care of the customer and your employees, and the rest will take care of itself." - Albert M. Serra Serra Traverse City is proud to be part of Serra Automotive, one of the top ten privately-held retail automotive groups in the nation. In 1973, founder Albert M. Serra began with a single Chevy store and a people-first philosophy. Within five years, the dealership achieved Top Five status in the United States and, in the process, fine-tuned a solid formula for growth and an unquenchable passion for success. Following sound operational strategies, Serra Automotive has managed steady expansion in economies both struggling and strong. Today, Serra Automotive operates in seven states and employs over 2,200 people. The network includes 44 dealerships and represents 56 automotive franchises, making it a formidable force in the $1 trillion automotive retailing industry. Automotive Warranty Administrator Clerk Summary: Prepares, records, and submits warranty claims to the factory and/or distributor and reconciles them accordingly.

Requirements

A valid driver's license
Excellent communication, organizational, and time management skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before customers or employees of organization.
Advanced computer software skills
Experience using general office equipment (i.e., computers, iPad, copier, etc.)
Ability to sit or stand for prolonged periods of time
Ability to perform repetitive data entry tasks, manual dexterity
Possess the ability to multitask
Professional, well-groomed personal appearance
Ability to calculate figures and amounts such as discounts, interest and commissions.
Ability to apply common sense understanding, interpret and carry out a variety of instructions furnished in written, oral, diagram or form.
Ability to deal with standardized situations with only occasional or no variables.
Associate's degree (A. A.) or equivalent from a two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test.

Responsibilities

Processes warranty claims on a timely basis for each franchise or distributor.
Processes all warranty paperwork to ensure proper documentation.
Verify criteria required by factory or distributor.
Reconcile all warranty receivables with payments through the appropriate accounting schedule.
Posts credits on computer.
Resubmit all rejected claims promptly or receives authorization to write them off.
Follow up on payment of outstanding claims.
Track warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed of.
Arrange for parts to be shipped to the factory or distributor, or to be scrapped.
Files and maintain all service records as required by the warrantor.
Stay informed of all factory recalls and bulletins.
Assist with body shop warranty claims as needed.
Assist with the cashier and telephone duties as needed.
Assist with any clerical needs as directed by the fixed operations manager or the controller.
Maintain a professional appearance and a neat work area.
Perform other duties as assigned.