Automotive Upgrade Specialist

Sheehy Toyota of Fredericksburg•Fredericksburg, VA

3d•Onsite

About The Position

Sheehy Toyota of Fredericksburg is looking for an Upgrade Specialist to join our team. As the Upgrade Specialist you will primarily be working with customers in the service lane scanning vehicles and utilizing various tools to help assist our Acquisitions Team. You will work with customers who may be interested in converting or upgrading their current vehicle by documenting vehicle information, taking photographs of their current vehicle and customer following up on all outstanding cash offers presented by the acquisitions team. The ideal candidate will help provide an exceptional customer experience and achieve our sales goals through strong communication, teamwork, customer service, and results focus.

Requirements

Ability to learn data mining tools and software (eLeads experience a plus!)
Strong customer service, organizational, relationship building, and time management skills
Excellent verbal and written communication skills
Outgoing personality with expertise in developing relationships
Driven, competitive, and willing to work in a team environment
Must be authorized to work in the USA
Able to pass a pre-employment background screening, Motor Vehicle Record check, and drug screen
Must have a valid driver's license

Nice To Haves

Customer service such as retail, restaurant, call center setting, etc., is preferred but not required (Sales experience helpful)

Responsibilities

Utilize existing customer base with data mining tools to identify opportunities for vehicle upgrades
Work with the Used Car Manager to identify current vehicle needs
Use strong decision-making and active listening skills to think progressively about customer needs and service
Meet and greet customers in the service drive to take photographs of their current vehicle in order to present cash offers
Daily contact with our existing Customers through Phone, email, and in-person interaction; ongoing follow-up with customers
Use friendly, no-pressure sales techniques that are focused on keeping our Sheehy customers in the right vehicle for their needs and budget
Be a liaison to customers while their car is being serviced
Meet with the management team regarding objectives, planned activities, reviews, and analysis
Be outgoing, friendly, energetic, and professional with excellent customer service, attentiveness, and follow-up skills