Vehicle Upgrade Specialist | Heritage Honda Bel Air
MileOne Autogroup•Baltimore, MD
•Onsite
About The Position
We're looking for a motivated and customer-focused team member to serve as the connection between our Service and Sales departments. In this role, you'll help customers explore the value of their current vehicle, discuss trade-in opportunities, and identify when upgrading to a new vehicle makes sense.
Requirements
- High school diploma or GED
- Valid driver’s license
- Minimum 2 years of sales experience
- Strong negotiation, problem solving, and presentation skills
- Basic MS Office knowledge; computer software, internet proficiency, and general mathematics skills
Nice To Haves
- associate’s or bachelor's degree
- consumer to consumer experience
Responsibilities
- Engage with service customers to discuss selling or trading current vehicle
- Prepare competitive trade-in and purchase offers for customers to review with their service paperwork
- Review vehicle equity positions and present upgrade opportunities when applicable
- Follow up with customers after their visit to answer questions, discuss their offer and assist those ready to move forward
- Work closely with both the Service and Sales team to create a seamless customer-focused experience
Benefits
- Competitive compensation
- Monday – Friday Work Schedule
- Great opportunities for advancement
- Positive, success-driven work environment
- health and financial benefits
- training and mentoring
- Employee Purchase Program
- MileOne Support Fund: by Employees, for Employees
- NextMile Scholarship Program
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
