Automotive Transmission Service Technician IMMEDIATE OPENING

Chesrown Chevrolet Buick GMC•Delaware, OH

7d•Onsite

About The Position

This role is for an Automotive Service Technician with an immediate opening. The primary focus is on customer satisfaction, which is achieved through personal work habits and ethics. The technician is responsible for setting personal service improvement goals and monitoring progress against customer satisfaction index numbers and production numbers as provided by the Service Manager. The ideal candidate will have experience in performing warranty and non-warranty inspections, diagnostic, maintenance, and repair service on various vehicle makes and models, with a specialization in transmission repair. The company offers competitive pay, health benefits, paid vacation, paid holidays, and a professional work environment, with growth opportunities and comprehensive training.

Requirements

Experience in performing warranty and non-warranty inspections, diagnostic, maintenance, and repair service on various vehicle makes and models
Specializing in Transmission repair
Proven track record of achieving or over-achieving goals
Outstanding communication skills
Professional appearance and work ethic
Great attitude with a high-energy personality
Superior customer service skills
Ability to read and comprehend instructions
Ability to exercise good judgement
Valid State drivers license and good driving record
Must have technical aptitude displayed by ASE certification

Nice To Haves

Technical or trade school degree preferred

Responsibilities

Correctly troubleshoot customer concerns using the latest administrative and technical tools provided
Ensure that common courtesy is shown toward all customers you come into contact with
While in the vicinity of the Service Drive, act as a secondary customer greeter to customers that have not yet been acknowledged
Keep up to date with all technical publications, Service Comm, and Asist terminal operations
Make every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first time
Address all original customer concerns before moving onto additional sales
Inspect every vehicle for additional sales opportunities ensuring that the vehicle is being maintained to the local area and factory recommendation
Ensure the customers vehicle is returned as clean, or cleaner than when it arrived
Participate in any Factory, or in-house sponsored training programs offered to you
Complete all paperwork completely and correctly, then ensure all required shop forms are attached to the RO hard copy
Perform any other duties assigned by the Service Manager, ASM or Group Leader
Always come to work on time, ready to work, and in a clean uniform