Automotive Technician

Penske Automotive Group • Phoenix, AZ

13d • Onsite

About The Position

Volkswagen North Scottsdale, a Penske Automotive Group dealership, is seeking an experienced Flat Rate Technician to perform vehicle repairs and maintenance according to factory and dealership specifications and time standards. The role focuses on providing an excellent customer experience through high-quality, timely, and safe service. The technician communicates vehicle and repair information to Service Advisors, maintains accurate estimates and work orders, and follows applicable manufacturer standards and regulations. The position primarily takes place in an automotive shop and may require evening, weekend, and holiday work as needed. Compensation is based on production or sales; stated wage ranges are estimates, with a minimum of Arizona state minimum wage.

Requirements

• At least 3 years of dealership experience.
• High school diploma or equivalent, plus two years of related experience, or an equivalent combination of education and experience.
• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, and a positive team-player attitude.
• Strong work ethic and ability to work in a fast-paced, results-driven environment.
• Safe working knowledge of shop tools and equipment.
• Excellent customer service and communication skills, including listening to customers and determining how to assist them.
• Ability to work well in a team environment.
• Knowledge of automotive systems, tools, and repair processes.
• Strong attention to detail and commitment to quality.
• Ability to use technical reference materials and technical manuals in written and online formats.
• Ability to explain technical terms to a non-technical audience.
• Ability to follow quality and safety processes.
• Effective time-management and prioritization skills.
• Ability to meet the physical demands of the role, including lifting or carrying items with an assistance device available or required, prolonged standing, pushing, pulling, climbing, stooping, kneeling, reaching, grasping, walking, and repetitive motion.
• Ability to talk and hear.

Nice To Haves

• Brand knowledge is preferred but not required.
• Associate's degree or equivalent from a two-year college or technical school, with two years of related experience and/or training, or an equivalent combination of education and experience.
• ASE Certification is preferred.

Responsibilities

• Perform vehicle repairs and maintenance in accordance with factory and dealership specifications and time standards.
• Provide customers with a high-quality service experience throughout vehicle repairs.
• Apply technical knowledge and expertise to repair and maintain vehicles to factory and dealership standards.
• Communicate technical information about customer vehicles clearly to Service Advisors.
• Comply with manufacturer standards for repair quality and timeliness.
• Ensure estimates and work orders are accurate.
• Follow federal, state, and local rules affecting shop operations, including hazardous-waste handling and disposal, OSHA requirements, and use of personal protective equipment.
• Follow processes that support quality and safety.
• Work evening, weekend, and holiday hours as required.

Benefits

• Medical, dental, and vision health care options.
• 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement tailored to individual performance, experience, and interests.
• State-of-the-art facilities and excellent working conditions.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED