Automotive Technician

Hendrick Automotive Group•Charleston, SC

7d•Onsite

About The Position

The Automotive Technician is responsible for identifying necessary vehicle service and performing repair, service, and maintenance work. The role has no direct supervisory responsibilities. Duties are performed primarily in the service area and include moving around vehicles, working in various physical positions, and safely operating power tools and test equipment. The technician may be exposed to loud noise, vibration, exhaust fumes, and other service and repair conditions, and frequently interacts with customers, service advisors, and the service manager. The position requires regular and predictable attendance; scheduled shifts may include evening hours, weekends, and holidays. The employee must be able to lift up to 50 pounds and perform tasks involving standing, walking, talking, hearing, handling objects, reaching, and stooping, kneeling, crouching, or crawling. This position has no direct supervisory responsibilities.

Requirements

High school diploma desired.
Automotive field of study or work experience desired.
Five or more years of desired work experience.
Thorough knowledge of automotive parts and systems.
Demonstrable mechanical skills and knowledge.
Technical training or commensurate technical experience required.
Valid driver’s license.
Certified/senior technician status with the respective manufacturer.
State inspection/emissions license required by the state.
Meet and/or exceed manufacturer requirements for ASE tests.
Complete manufacturer training to perform warranty repairs/recalls on most vehicles, pre-delivery inspections (PDIs), maintenance, and minor repairs.
Basic computer skills to use the timekeeping system and ability to learn the parts department computer inventory and ordering system.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos, and present information effectively in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide.
Ability to use common-sense reasoning, handle standardized situations, and understand and follow technical manuals.
Regular and predictable attendance; scheduled shifts may include evenings, weekends, and holidays.
Ability to lift up to 50 pounds and meet the physical demands of the role.

Nice To Haves

GED is listed as a desired education option, although a high school diploma is marked as the selected desired qualification.
All required manufacturer fundamental training and/or NAPA training provided by HAG.

Responsibilities

Examine customer vehicles.
Identify necessary vehicle repairs and maintenance.
Estimate the cost of repairs.
Perform vehicle repairs and maintenance.
Document services performed.
Perform services efficiently and according to dealership guidelines.
Follow dealership and manufacturer service guidelines.
Request necessary parts.
Use available technologies effectively to enhance the customer experience.
Maintain customer satisfaction (CSI) at or above Company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Record all hours worked accurately in the company timekeeping system.
Follow Safeguards rules and regulations.
Demonstrate the Company’s Core Values.
Comply with Company policies and procedures.
Observe all Federal, State, Local, and Company safety rules and regulations while performing duties.
Perform other duties as assigned.