Automotive Technician

Penske Automotive Group • Indianapolis, IN

6d • Onsite

About The Position

Penske Honda, a Penske Automotive Group dealership, is seeking an experienced Flat Rate Technician to perform vehicle repairs and maintenance according to factory and dealership specifications and time standards. The role focuses on delivering an excellent customer experience through high-quality technical work, accurate estimates and work orders, and effective communication with Service Advisors.

The position works primarily in an automotive shop environment. The covered workspace may involve heat, cold, safety hazards, and regular loud noise. The position has no supervisory responsibilities and requires evening, weekend, and holiday hours as needed.

Requirements

• At least 3 years of dealership experience.
• High school diploma or equivalent and two years of related experience, or an equivalent combination of education and experience.
• Safe working knowledge of shop tools and equipment.
• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, and a positive team-player attitude.
• Strong work ethic and ability to work in a fast-paced, results-driven environment.
• Strong customer-service and communication skills, including listening to customers and determining how to assist them.
• Ability to work well in a team environment.
• Knowledge of automotive systems, tools, and repair processes.
• Attention to detail and commitment to quality.
• Ability to explain technical terms to a non-technical audience.
• Effective time management and ability to prioritize.
• Ability to meet the physical demands of the role, including prolonged standing; regular pushing, pulling, climbing, stooping, kneeling, reaching, grasping, and walking; repetitive motion; and lifting or carrying objects weighing up to or over 35 pounds, with assistance devices available as needed and required for lifts over 50 pounds.
• Ability to talk and hear.

Nice To Haves

• Brand knowledge.
• Associate's degree or equivalent from a two-year college or technical school, plus two years of related experience and/or training, or an equivalent combination of education and experience.
• ASE Certification.

Responsibilities

• Perform vehicle repairs and maintenance according to factory and dealership specifications and time standards.
• Help ensure customers receive a high-quality service experience throughout the repair process.
• Apply technical knowledge and expertise to repair and maintain vehicles to factory and dealership standards.
• Communicate technical information about customer vehicles clearly to Service Advisors.
• Follow manufacturer standards for repair quality and timeliness, and ensure estimates and work orders are accurate.
• Follow applicable federal, state, and local shop regulations, including requirements for hazardous-waste handling and disposal, OSHA, and personal protective equipment.
• Use technical reference materials and manuals in written and online formats.
• Follow processes that support quality and safety.
• Work evening, weekend, and holiday hours as required.

Benefits

• Medical, dental, and vision health care options.
• 401(k) savings and retirement plan with company match.
• Training and resources for career growth and advancement.
• State-of-the-art facilities and excellent working conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED