Automotive Technician

MFA Oil Company•Blue Springs, MO

12d

About The Position

Big O Automotive Technicians diagnose, recommend, and perform automotive repairs accurately and promptly in accordance with company programs, policies, and procedures. Technician titles are based on ASE or equivalent certifications: Automotive Technician A has 4 or more ASE certifications, Automotive Technician B has 1–3 ASE certifications, and Automotive Technician C has no ASE certifications. The role performs brake, front-end, alignment, and other mechanical work; diagnoses and repairs customer vehicles; supports quality control and customer service; and helps achieve service, sales, and productivity goals. Technicians may also train and coach coworkers, attend store meetings, complete required training, and assist with adjustments and core credits. Employees are expected to follow applicable company policies and procedures and may be assigned other duties. MFA Petroleum Company is an equal opportunity and drug-free employer. MFA Petroleum is a subsidiary of MFA Oil Company, a farmer-owned cooperative founded in 1929. Its operations include Break Time convenience stores in Missouri and Big O Tires franchises in Missouri, Arkansas, and Kansas.

Requirements

Be at least 18 years old.
Have at least two years of experience as a lube, tire, or service technician.
Hold a current Motor Vehicle Inspection License for Missouri-based stores.
Be able to learn new concepts and use technical materials.
Be able to consistently operate a computer and other office productivity machinery.
Be able to safely operate automatic and manual transmission vehicles.
Be able to exchange accurate information with customers.
Be willing and able to work with hazardous materials.
Be able to consistently work in outdoor weather conditions.
Be willing and able to comply with Personal Protection Equipment (PPE) regulations.
Have vision, hearing, speech, and the ability to detect odors.
Be able to move and position oneself to retrieve products and supplies from shelves, under counters, or inventory stacks weighing up to 75 pounds.
Have a valid driver’s license.
Be available to work holidays, weekends, and after regular business hours as needed.
Be able to speak, read, write, and understand English to communicate with customers, coworkers, and supervisors.
Meet company requirements, including successful pre-employment screenings.
Have legal authorization to work in the United States.

Nice To Haves

High school diploma or GED equivalent.
Two or more years of experience in an automotive shop environment.
ASE certifications.
Ability to work independently and in a team environment.
Ability to work at a fast pace.
Strong verbal communication skills.
Sales abilities.
Ability to prioritize and plan work activities using time efficiently.
Ability to manage multiple tasks and projects.
Ability to perform detailed work accurately.

Responsibilities

Perform brake, front-end, alignment maintenance, and mechanical work in accordance with company programs, policies, and procedures.
Diagnose and repair customer vehicles and perform quality control of shop functions.
Train and coach other employees as directed.
Maintain the orderly flow of customer service assignments to support productivity.
Extend Big O’s Extra Care Services to customers.
Attend weekly store meetings to review safety issues, store policies and procedures, and product information changes as required.
Work with store management to accomplish budgeted service-related quotas.
Provide counter personnel with appropriate information about completed work for final invoicing.
Use the company outside purchase program to support profitability.
Complete daily Today’s Class Technician training and other required training on time.
Ensure consistent execution of the vehicle inspection program.
Achieve established service, sales, and productivity goals.
Assist with organizing, documenting, and processing adjustments and core credits.
Know and adhere to company and position-specific policies and procedures, and perform other duties as assigned.

Benefits

Competitive wages.
Paid time off.
Paid company holidays.
Eligible employees may share in company success through profit sharing and/or performance incentives.
Medical, dental, and vision benefits.
Employee assistance program.
Company-paid life insurance.
Short- and long-term disability.
401(k) plan with company match and pre-tax and Roth options.
Internal advancement and professional development opportunities, including on-the-job training.
Educational expense assistance for employees pursuing education aligned with their employment within the company.