Automotive Technician

MFA Oil Company•Lee's Summit, MO

13d

About The Position

Big O Automotive Technicians diagnose, recommend, and perform automotive repairs accurately and in a timely manner, following company programs, policies, and procedures. Technician titles are based on ASE or equivalent certifications: Automotive Technician A has four or more certifications, Automotive Technician B has one to three, and Automotive Technician C has none. The role includes automotive maintenance and mechanical repairs, diagnosing customer vehicles, performing quality control, supporting customer service workflow, and helping meet service, sales, and productivity goals. Technicians may also train and coach employees as directed, attend weekly store meetings, complete required training, and coordinate completed-work information with counter personnel for invoicing. Other duties may be assigned.

Requirements

Be at least 18 years of age.
Have a minimum of two years of experience as a lube, tire, or service technician.
Hold a current Motor Vehicle Inspection License for Missouri-based stores.
Be able to learn new concepts and use technical materials.
Be able to consistently operate a computer and other office productivity machinery.
Be able to safely operate vehicles with automatic and manual transmissions.
Be able to exchange accurate information with customers.
Be willing and able to work with hazardous materials.
Be able to consistently work in outdoor weather conditions.
Be willing and able to comply with Personal Protection Equipment (PPE) regulations.
Have vision, hearing, speech, and the ability to detect odors.
Be able to move and position oneself to retrieve products and supplies from shelves, under counters, or inventory stacks weighing up to 75 pounds.
Have a valid driver’s license.
Be available to work holidays, weekends, and after regular business hours as needed.
Be able to speak, read, write, and understand English to communicate with customers, coworkers, and supervisors.
Meet company requirements, including successful pre-employment screenings.
Be legally authorized to work in the United States.

Nice To Haves

High school diploma or GED equivalent.
Two or more years of experience in an automotive shop environment.
ASE certifications.
Ability to work independently and in a team environment.
Ability to work at a fast pace.
Strong verbal communication skills.
Sales abilities.
Ability to prioritize and plan work activities efficiently.
Ability to manage multiple tasks and projects.
Ability to perform detail work accurately.

Responsibilities

Perform brake, front-end, alignment, maintenance, and other mechanical work in accordance with company programs, policies, and procedures.
Diagnose and repair customer vehicles and perform quality control of shop functions.
Train and coach other employees as directed.
Maintain the orderly flow of customer service assignments to support productivity.
Extend Big O Extra Care Services to customers.
Attend weekly store meetings to review safety issues, store policies, procedures, and product information changes as required.
Work with store management to meet budgeted service-related quotas.
Provide counter personnel with appropriate information about completed work for final invoicing.
Use the company outside purchase program to support profitability.
Complete daily Today’s Class Technician and other required training in a timely manner.
Ensure consistent execution of the vehicle inspection program.
Achieve established service, sales, and productivity goals.
Assist with organizing, documenting, and processing adjustments and core credits.
Know and follow company and position-specific policies and procedures, and perform other duties as assigned.

Benefits

Competitive wages.
Paid time off.
Paid company holidays.
Opportunity for eligible employees to share in company success through profit sharing and/or performance incentives.
Medical, dental, and vision benefits.
Employee assistance program.
Company-paid life insurance.
Short- and long-term disability benefits.
401(k) plan with company match and pre-tax and Roth options.
On-the-job training and opportunities for internal advancement and professional development.
Educational expense assistance for employees pursuing education aligned with their employment within the company.