Automotive Technical Coordinator (24 Month Contract/Acting)

Toyota Motor Corporation•Brossard, QC

1d•CA$70,600 - CA$92,600•Hybrid

About The Position

Toyota Canada Inc. (TCI) is seeking a passionate and driven Automotive Technical Coordinator to join our Product Quality & Service Support (PQSS) team. This is a 24-month contract opportunity, reporting to the Manager of Advanced Technologies Quality. The selected candidate will be responsible for ensuring service readiness for new and existing Toyota/Lexus products across Canadian dealers and internal corporate groups. This role also involves providing support to TCI dealers and corporate business on the scan tool program and ensuring digital resources and web service functions are ready for dealerships and corporate users.

Requirements

Minimum of 2 years’ experience with Service Tools & Equipment, preferably in the automotive industry or similar environment
Experience processing invoice requests and billing vendors is mandatory
Sound technical/practical knowledge of automotive systems and diagnostic software
Strong understanding of dealership service operations
Strong diagnostic procedure & problem-solving ability
Excellent oral, written and presentation skills

Nice To Haves

Post-Secondary Education in accredited automotive technical, business or related discipline is preferred
Bilingualism (English/French) is an asset
Sound technical or practical knowledge of HTML/XML/CSS is considered a strong asset

Responsibilities

Coordinate with various groups within TMNA (e.g. diagnostics, Special Service Tools (SST), technical information) to monitor status of ongoing projects and ensure Canadian Dealer requirements are met
Support with the various working groups with regards to SST, diagnostic software & hardware, and Service Information to communicate requirements in the Canadian market
Coordinate the translation of Service Information using the Translation Services to realize cost savings
Support & maintain static content HTMLs on TIS for all TIS pages. Ensure diagnostic software and corresponding support material is up to date, tools and equipment page reflects all new and upcoming tools, and ad-hoc requests from within TCI
Support & maintain content on TIS (service information hub) to maintain diagnostic software and related information, Dealer Communications, and provide tools and equipment updates as requested
Review and track new model service information readiness, ensuring English and French service information are on time and available prior to model launch
Support and assist the Dealer Tool & Equipment program to improve dealership overall service readiness capability for new and previous Toyota/Lexus products by ensuring that the dealerships are effectively and properly equipped
Assist monitoring and response to Toyota and Lexus Tools & Equipment, PQSS general email inbox on all incoming inquiries, direct and execute necessary requested task
Process vendor invoicing request and create TCI dealer billing files as needed for Tools & Equipment in an accurate manner, while maintaining tracking file with status updates.
Support TCI internal and external TCI Dealer tools rental program
Provide support to dealers and corporate users with all issues related to diagnostic software. Raise newly identified concerns to the TMNA & TCI internal members, IT support or Denso group, to resolve issues for Canadian market
Provide support to TCI dealers with regards to Toyota and Lexus Diagnostic Scan tool
Create escalated, higher tier, support tickets on behalf of TCI dealers for software and hardware resolution plans, and closely monitor its status and resolution completion
Fulfil Dealer request on ordering hardware components related to diagnostic equipment, and liaison between TCI dealers and supporting vendor
Process vendor invoices and bill TCI Dealers for all diagnostic hardware related items in an accurate manner, while maintaining tracking file with status updates
Analyses and coordinates preparations on new model service readiness support requirements
Updates Tools & Equipment accounting balance tracking sheet, monitor spending POs to ensure spendings and recovery charges are recorded. Report to management as required
Updating monthly Dangerous Goods and Nuisance Parts Reports for Part Recovery Management System
Provide timely assistance to help Dealer inquiries with SSTs, repair information, diagnostic software & hardware, TIS service information website content and functions
Develop and maintain good relationships with TMNA, TMC, suppliers and other TCI departments
Work on Special Projects when need arises and other duties as assigned