Automotive Store Manager

BIG O TIRES•Redwood City, CA

10h•Onsite

About The Position

We are looking for a highly motivated and skilled Store Manager to lead our automotive team. The ideal candidate should have extensive automotive experience and a strong foundation in service management. This role includes overseeing all daily operations, providing exceptional customer service, and driving sales growth. The Store Manager will ensure high standards in vehicle maintenance, repair quality, and operational efficiency, while creating a positive environment for both staff and customers. This position presents an exciting opportunity for a committed professional to lead a dynamic team in the automotive industry. The ideal candidate will combine technical expertise with strong leadership skills to achieve success throughout all store operations.

Requirements

Proven operational experience with a strong grasp of automotive sales processes
Extensive background in auto service management, including mechanical and diagnostic expertise
Knowledge of vehicle maintenance procedures, including oil changes, brake repair, transmissions, alignments, suspension, tire services, diesel engine repair, shocks & struts, air brakes, and auto body repair
Experience in automotive repair shop operations, with familiarity in service technician roles and service standards
Skills in auto estimating, service writing, and customer service excellence
Ability to upsell services effectively while maintaining integrity and customer trust
Strong mechanical knowledge with capacity to oversee complex repairs, such as transmissions or diesel engines
Excellent leadership skills with the ability to manage a diverse team of technicians and sales staff
Effective communication skills, focusing on sales techniques and automobile sales strategies

Responsibilities

Oversee daily store operations, including sales, service, and administrative tasks
Supervise and motivate staff to achieve performance targets and deliver excellent customer service
Manage automotive repairs and services such as oil changes, brake repairs, transmissions, alignments, suspension, tire services, diesel engine repairs, shocks & struts, air brakes, and auto body repairs
Ensure technicians conduct diagnostics accurately using appropriate tools and mechanical expertise
Handle customer inquiries, resolve issues promptly, and promote upselling of additional services and vehicle accessories
Maintain inventory levels for parts and supplies, and coordinate with vendors for timely procurement
Oversee auto estimating and service writing to ensure accurate billing and documentation
Conduct vehicle inspections to ensure compliance with safety standards and quality control measures
Manage cash handling procedures securely and accurately
Develop strategies to increase sales through automobile sales initiatives and service promotions