Automotive Service Writer

Audi of Colorado Springs•Colorado Springs, CO

5h•Onsite

About The Position

Join Audi of Colorado Springs as a Full-Time Automotive Service Writer, where your passion for cars meets your customer service skills in an exciting, onsite environment! With a competitive commission-only pay structure ranging from $70,000 to $120,000 per year, this role offers you the opportunity to thrive in a high-performance culture that values excellence and integrity. At Audi of Colorado Springs, you'll collaborate with a dynamic team dedicated to delivering exceptional customer experiences, all while embracing a problem-solving mindset. Your contributions will not only drive sales but also enhance the overall customer journey. Embrace the chance to grow in a role that values your expertise and empowers you to make a real impact. As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, and Paid Time Off. If you're ready to make a difference in the automotive industry, apply now and become part of our energetic team! As an Automotive Service Writer at Audi of Colorado Springs, you'll play a crucial role in delivering exceptional service to our valued customers. Your day will begin by warmly greeting customers and attentively listening to their concerns regarding vehicle issues or service needs. You'll expertly determine the necessary services and prepare accurate repair orders, ensuring that customers are well-informed about routine maintenance and additional repair recommendations. Through effective communication, you'll work closely with customers to explain the work performed, handle any inquiries or complaints, and guide them through the entire service process. This position entails thorough inspections, test driving vehicles as needed, and providing transparent cost estimates while maintaining high customer satisfaction standards. Your professionalism and attention to detail will contribute to a seamless experience, allowing you to be a pivotal part of our energetic and customer-focused team.

Requirements

An Associate's degree or equivalent experience in automotive service
Effective language skills (interpreting documents, writing reports, communicating with customers and team members)
Strong mathematical abilities (calculating estimates, discounts, interpreting data)
Reasoning skills (applying common sense in problem-solving, handling various concrete variables in diverse situations)
Familiarity with software tools related to service management
A valid driver's license

Nice To Haves

Automotive Service Excellence (ASE) certifications
Manufacturer training

Responsibilities

Warmly greeting customers
Attentively listening to their concerns regarding vehicle issues or service needs
Expertly determining the necessary services
Preparing accurate repair orders
Ensuring that customers are well-informed about routine maintenance and additional repair recommendations
Working closely with customers to explain the work performed
Handling any inquiries or complaints
Guiding customers through the entire service process
Performing thorough inspections
Test driving vehicles as needed
Providing transparent cost estimates
Maintaining high customer satisfaction standards