Automotive Service Writer

Ice Cold Air ® Complete Auto Repair•Tampa, FL

1d•Onsite

About The Position

At Ice Cold Air, we take care of people. We understand that relationships are everything. Our word is our bond. We always do our best. We understand that our attitude determines our altitude, so we remain positive. We’re seeking a skilled Bilingual Automotive Service Advisor (English/Spanish) to join our team and enhance customer experiences while driving operational efficiency. This role combines technical expertise, exceptional communication, and a passion for delivering top-tier service.

Requirements

Fluency in English (Spanish a plus) (written and spoken).
3+ years of experience in automotive service advisement, customer service, or related roles.
Foundational knowledge of automotive systems/repairs (ASE certification or technical training is a plus).
Strong multitasking, problem-solving, and interpersonal skill.
Proficiency with automotive software and office tools Google Workspace).
Tech Savvy must be able to navigate cellular phones and tablets with ease.

Nice To Haves

Spanish fluency
ASE certification or technical training

Responsibilities

Serve as the primary point of contact for customers, ensuring clear communication in English and Spanish about vehicle issues, repair processes, and service recommendations.
Schedule appointments, manage workflow, and coordinate with technicians to optimize shop productivity.
Provide accurate cost and time estimates, explain technical details in layman’s terms, and handle billing.
Proactively recommend maintenance services (e.g., oil changes, brake inspections) while respecting customer preferences and budgets.
Resolve concerns, manage follow-ups, and maintain detailed records of interactions and repairs.