Automotive Service Writer

DeVivo CompaniesSaugus, MA
Onsite

About The Position

DeVivo Companies has an opening for a full-time Service Writer at our location in Saugus, MA. For over a century, DeVivo Companies has been the Northeast’s trusted leader in comprehensive transportation, fleet, and equipment solutions. With twelve locations, premier OEM partnerships, and a factory-trained team, we provide complete lifecycle support—from fleet maintenance and specialized commercial bus sales to full-scale parts operations. Our 100+ year legacy is built on a single mission: driving long-term success for the businesses and communities we serve. Learn more about us at www.devivocompanies.com.

Requirements

  • 2 years’ experience in a service adviser/service writer role in a mechanical shop
  • Estimate writing experience
  • Ability to clearly communicate verbally and in writing with customers, employees and management
  • Good computer, Microsoft Outlook and internet skills
  • Valid driver’s license

Nice To Haves

  • Experience with Procede is a plus
  • Strong work ethic and a commitment to work extra hours as needed

Responsibilities

  • Greet customers at service counter
  • Answer customer calls and coordinate getting their work into the shop
  • Keep customers informed on work progress and estimated completion date
  • Generate repair orders
  • Write job estimates
  • Work with service manager to schedule jobs for technicians
  • Generate billing statement for customers
  • Maintain a clean and safe work environment

Benefits

  • Medical insurance
  • Dental insurance
  • Life insurance
  • Flexible spending account
  • 401(k) plan with company match
  • Paid factory training
  • Certification reimbursements
  • Uniform & boot program
  • Employee referral bonuses
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