Automotive Service Workflow Dispatcher
Honda City•Liverpool, NY
•Onsite
About The Position
Join Our Team! We are seeking a highly organized and customer-focused Automotive Service Workflow Dispatcher to join our growing dealership team. The Service Workflow Dispatcher plays a critical role in maximizing shop productivity by coordinating repair orders, balancing technician workloads, and ensuring efficient vehicle flow through the service department. If you thrive in a fast-paced automotive environment and enjoy working closely with technicians, service advisors, and management, we want to hear from you!
Requirements
- Previous automotive dealership service experience preferred.
- Prior dispatching, shop foreman, service advisor, or technician experience highly preferred.
- Strong understanding of automotive repair processes and technician skill classifications.
- Excellent organizational and multitasking abilities.
- Ability to prioritize work in a fast-paced environment.
- Strong communication and interpersonal skills.
- Experience with dealership management systems (CDK, Reynolds & Reynolds, Dealertrack, or similar) preferred.
- Proficiency with computers and basic office software.
- High school diploma or equivalent required.
Responsibilities
- Assign and dispatch repair orders to technicians based on skill level, certifications, workload, and availability.
- Monitor workflow throughout the day to ensure timely completion of repairs and maintenance services.
- Coordinate with Service Advisors and Shop Foreman to prioritize customer needs and expedite urgent repairs.
- Maintain technician productivity and efficiency by balancing workloads and minimizing downtime.
- Track vehicle status and communicate updates regarding delays or scheduling adjustments.
- Review repair order progress and adjust assignments as needed to optimize shop performance.
- Assist in maintaining shop capacity planning and technician scheduling.
- Ensure all repair orders are properly documented and routed through the service process.
- Support departmental goals related to customer satisfaction, efficiency, and profitability.
- Promote a safe, organized, and productive work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
