Automotive Service Technician

LaFontaine Ford Grand Rapids • Grand Rapids, MI

12d

About The Position

The Automotive Service Technician performs vehicle repair and maintenance as assigned, following dealership and factory standards. The role is open to technicians, trainees, and apprentices. Compensation is based on experience and certifications, with a tiered pay plan in which the rate increases based on flagged hours, plus a longevity bonus program. Technicians also participate in a monthly hours-turned contest and may attend training classes to keep current with factory technical bulletins.

The technician receives repair orders, diagnoses vehicle problems, completes authorized repairs, documents work, and road-tests vehicles to confirm customer concerns have been addressed. The role involves coordinating with the Parts Department and service advisors, maintaining vehicle cleanliness, performing quality checks, and following applicable safety, housekeeping, and regulatory requirements.

Requirements

• High school diploma or GED.
• Michigan Mechanic Certification.
• Valid driver’s license and satisfactory Motor Vehicle Report (MVR).
• Ability to read and comprehend instructions and information.
• Excellent communication skills.
• Ability to meet the company’s production and quality standards.
• Professional personal appearance.
• Commitment to customer satisfaction.
• Ability to determine management, production, and quality requirements by asking questions and listening.
• Ability to interact well with others and positively influence employee morale.

Responsibilities

• Receive repair orders from the dispatcher and take them to the stall area.
• Perform work outlined on repair orders efficiently and accurately in accordance with dealership and factory standards.
• Diagnose malfunctions and perform repairs as authorized.
• Communicate with the Parts Department to obtain needed parts.
• Tag and save parts, and turn them in when required for warranty work or requested by the customer.
• Immediately advise the service advisor when additional work is needed, listed work is unnecessary, or repairs cannot be completed within the promised time.
• Document work performed.
• Road-test vehicles to confirm repairs address customer complaints.
• Quality-check completed work.
• Attend training classes and keep abreast of factory technical bulletins.
• Ensure customers’ vehicles are kept clean.
• Administer safety and housekeeping policies and procedures.
• Follow federal, state, and local regulations governing service repair work.
• Work evening, weekend, and holiday hours as required.
• Follow supervisors’ lawful directions, company work rules, and confidentiality policies.

Benefits

• Competitive compensation based on experience and certifications.
• Technician tiered pay plan with pay rate increases based on flagged hours.
• Technician longevity bonus program.
• Monthly Technician Hours Turned Contest.
• Employee referral program.
• Employee discounts on sales and service.
• Medical, dental, and vision benefits.
• Employer-paid life and AD&D insurance.
• Employee Assistance Program.
• Pet insurance.
• Voluntary flexible spending account.
• Voluntary life and AD&D insurance.
• Short-term and long-term disability insurance.
• Critical illness insurance.
• Accident insurance.
• Legal and identity theft protection.
• 401(k) with employer match.
• Holiday savings program with employer match.
• Paid time off.
• Holiday pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED