Automotive Service Scheduler

Inver Grove Honda • Inver Grove Heights, MN

2d • Onsite

About The Position

An Automotive Scheduler is the first line of contact for a dealership's service department. You will be responsible for both inbound and outbound communication, focusing on generating appointments for service and maintenance. This is a crucial role in keeping the service department busy and ensuring customer satisfaction.

Requirements

• An excellent teammate with a collaborative attitude and eagerness to improve
• The ability to work independently and as part of a team
• Willingness to learn new things and take on challenges
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Ability to prioritize and multitask
• Excellent written and verbal communication skills
• Time management and organizational skills
• Proficient with Microsoft Office
• At least one previous role based on customer service experience (required)
• High School Diploma, GED, or equivalent experience (required)

Nice To Haves

• Valid driver’s license (preferred)

Responsibilities

• Answering a high volume of customer phone calls and initiating follow-ups to service appointments
• Make outbound calls to existing customers to remind them of upcoming service needs, including but not limited to maintenance, repairs, recalls, and recommended services to generate new service appointments
• Learning to utilize a wide variety of basic automobile knowledge and maintenance information
• Respond quickly and thoroughly to the internet, phone, and live chat inquiries using email, scripts, and templates
• Providing customer with initial product information and directing them to the appropriate dealership resource
• Follow up with customers after their service to ensure satisfaction
• Maintain accurate records of all customer interactions and appointments in the dealership’s database
• Collaborating daily with teammates to utilize CRM systems to build customer relations
• Participate in team and process development sessions
• Working closely while maintaining positive relationships with teammates, service teams, and dealership management

Benefits

• Medical
• Dental
• Vision
• Short-Term Disability
• Long-Term Disability
• 401(k) plan with employer match
• Paid Time off and Holidays
• Employee Discounts on vehicles and service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees