Automotive Service Manager

Walt Massey Kia•Mccomb, MS

7d•Onsite

About The Position

LEAD A HIGH-PERFORMING TEAM AT WALT MASSEY Driven By You. Powered By Opportunity. Are you an experienced automotive Service Manager who thrives on building successful teams, delivering exceptional customer experiences, and driving department performance? If you're looking for a dealership that values leadership, rewards results, and invests in your success, we want to hear from you. At Walt Massey, we're more than a dealership—we're a family of professionals committed to delivering an extraordinary automotive experience. We believe great leaders create great teams, and we provide the resources, support, and culture to help you succeed. If you're ready to take your career to the next level with one of the fastest-growing automotive groups on the Gulf Coast, apply today.

Requirements

Minimum of 3 years of automotive Service Manager experience
Proven leadership and team-building skills
Strong customer service and conflict-resolution abilities
Excellent communication and organizational skills
Experience managing departmental performance, budgets, and profitability
Results-driven mindset with a passion for developing people
High school diploma or equivalent (college coursework is a plus)
Valid driver's license with a clean driving record

Nice To Haves

college coursework is a plus

Responsibilities

Lead, coach, and develop a high-performing team of service advisors, technicians, and support staff.
Drive department profitability while maintaining exceptional customer satisfaction.
Ensure customers receive clear communication regarding vehicle repairs, maintenance recommendations, pricing, and timelines.
Monitor repair progress and keep customers informed throughout the service process.
Recruit, train, mentor, and evaluate service department personnel.
Establish department goals, budgets, and performance objectives while implementing strategies for continued growth.
Maintain and improve Customer Satisfaction (CSI) scores by resolving customer concerns quickly and professionally.
Ensure efficient workflow, productivity, and compliance with manufacturer and dealership standards.
Stay current on industry trends, manufacturer programs, and emerging automotive technologies.
Foster a positive, accountable culture focused on teamwork, continuous improvement, and operational excellence.