Automotive Service Manager--Luxury Imports Brand

Cooper Auto Group•Tulsa, OK

1d•Onsite

About The Position

We are seeking a highly-skilled and experienced Luxury brand Service Manager to join our team in Tulsa, Oklahoma. As a Luxury Brand Service Manager, you will be responsible for overseeing all aspects of the service department, ensuring exceptional customer satisfaction, and maintaining the highest standards of quality in the manufacturer's vehicle maintenance and repair.

Requirements

Minimum 5 years of experience in automotive service management, preferably with at least 2 years in luxury or high-performance vehicles; Imports service management experience a plus
Proven leadership skills with the ability to motivate and develop a high-performing team
Extensive knowledge of luxury-brand vehicles and their maintenance requirements
Strong customer service orientation with excellent communication and interpersonal skills
Proficiency in automotive diagnostic techniques and repair procedures
Solid understanding of financial management and budgeting in a service department context
Proficient in using automotive service management software
Demonstrated ability to handle high-pressure situations and make decisive actions
Strong analytical and problem-solving skills with attention to detail
Understanding of luxury automotive market trends and customer expectations

Nice To Haves

Imports service management experience a plus
Bachelor's degree in Automotive Technology, Business Management, or related field (preferred)

Responsibilities

Lead and manage the service department team, including technicians, advisors, and support staff
Ensure delivery of superior customer service and maintain high levels of customer satisfaction
Oversee all service operations, including scheduling, workflow management, and quality control
Develop and implement strategies to improve service department efficiency and profitability
Analyze financial performance and prepare reports for upper management
Stay up-to-date with the manufacturer's vehicle technologies and service procedures
Collaborate with sales and parts departments to ensure seamless operations
Handle complex customer issues and maintain positive relationships with key clients
Ensure compliance with manufacturer's brand standards and all relevant regulations