Automotive Service Manager - Lexus of Colorado Springs

Lexus of Colorado Springs•Colorado Springs, CO

20d

About The Position

The Automotive Service Manager oversees the daily operations of the Lexus of Colorado Springs automotive service department, ensuring efficient workflow, cost control, and exceptional customer satisfaction. The role is responsible for building and maintaining a loyal customer base, leading and developing service team members, maintaining accurate service records, and achieving department sales and profitability goals while fostering positive employee relations. The manager leads, hires, and supervises service personnel; establishes departmental goals, budgets, and marketing initiatives; develops employees and encourages technical training; and maintains knowledge of manufacturer warranty policies. The role addresses guest concerns, monitors financial performance and warranty receivables, improves operational systems and processes, and ensures compliance with applicable regulations, including OSHA and hazardous-waste requirements. It also maintains a clean, safe, professional department, communicates expectations and pay plans, leads team meetings, and models professionalism and accountability. Additional duties may be assigned by the Fixed Operations Director or General Manager. The posting offers a base annual salary of $120,000 or more plus bonus, with a Monday–Friday schedule. Baxter Auto Group describes opportunities for career development, training, and employee benefits. Employment is contingent on successful completion of a background check and drug screening.

Requirements

Must be at least 18 years old.
Must have a valid driver’s license to operate a motor vehicle.
Previous Service Manager experience is strongly preferred.
Lexus experience is preferred.

Nice To Haves

Previous Service Manager experience.
Lexus experience.

Responsibilities

Lead, hire, and supervise service department personnel, monitor performance, and support high standards of guest care and service quality.
Establish departmental goals, including annual operating budgets and marketing initiatives to generate new and repeat service business.
Train and develop team members on dealership policies, procedures, and systems, and encourage ongoing technical training for technicians.
Maintain current knowledge of manufacturer warranty policies and procedures and serve as a liaison with factory representatives when needed.
Address guest concerns promptly to maintain Customer Service Index (CSI) performance and dealership service standards.
Monitor and analyze departmental financial performance, reviewing financial statements and warranty receivables with leadership to support profitability and growth.
Implement and reinforce dealership systems, processes, and operational improvements across the service team.
Ensure compliance with federal, state, and local regulations affecting service operations, including OSHA and hazardous-waste requirements.
Maintain a clean, safe, and professional service department, including guest-facing areas.
Communicate expectations clearly, review employee pay plans, and lead regular team meetings about performance, goals, and operational updates.
Model professionalism, accountability, and commitment to the team, guests, and dealership.
Perform additional duties as assigned by the Fixed Operations Director or General Manager.

Benefits

Competitive pay: $120,000+ base annual salary plus bonus.
Flexible Monday–Friday work schedule.
Medical plans, including PPO, HSA, and FSA options.
Multiple dental plans, including orthodontics, and vision plans.
Vacation and sick leave available from Day 1.
Four weeks of paid parental leave available from Day 1.
401(k) match with 100% vesting after one year and immediate eligibility at age 18.
Short- and long-term disability options.
Accident and critical illness plans.
Basic life, pet, legal, and identity insurance.
Training and development opportunities for all employees.
Employee discounts on vehicles, parts, service, hotels, travel, and more.
Educational reimbursement for general and specialized technical automotive degrees.
Employee assistance programs.
Paid holidays: New Year’s Day, Memorial Day, Juneteenth, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day.