Automotive Service Manager - Easton Kia

HERTRICH Family of Automobile Dealerships•Easton, MD

3d•Onsite

About The Position

Hertrich Kia of Easton is excited to announce our Brand-New, 14,000 square foot State-of-the-Art Kia Dealership! We are thrilled to offer you the opportunity to drive your automotive service career to the top at their new, customer-focused dealership! This exciting upgrade includes a spacious showroom, expanded inventory, and a 10-bay Service Shop - all designed to elevate the customer experience. A spacious showroom + huge overstocked inventory = more customers, more car sales, and means an expanding for your shop!

Requirements

At least 3 years of proven success in a Service Manager role
Previous experience in a dealership strongly preferred or service repair shop
Strong management skills with a solid work ethic and a positive attitude
Motivated to be the best and willing to put in the work to achieve exceptional results
A keen understanding of Customer Satisfaction Index (CSI) and its importance
Excellent communication and teamwork skills, with a passion for excellence
Intermediate computer skills

Nice To Haves

DealerTrack experience is a plus

Responsibilities

Ensure every customer receives prompt, courteous, and effective service
Provide support to both new and used vehicle sales by meeting service needs efficiently
Manage the service transaction process from start to finish - from customer greeting to ensuring repairs are done right the first time
Serve as the liaison between service advisors, technicians, and customers
Hire, manage, and develop Service Department employees, including technicians and service advisors
Monitor training and certification requirements for staff
Prioritize and manage service schedules and operations
Follow manufacturer and company policies and procedures
Ensure we exceed customer satisfaction benchmarks consistently