Automotive Service Manager - Friendship Kia of Beckley

Friendship Automotive•Beckley, WV

2d•Onsite

About The Position

Friendship Automotive is seeking a Service Manager to join their team at Friendship Kia of Beckley. This role is ideal for reliable, self-motivated individuals who enjoy working with people. Friendship Automotive is a large automotive group with locations in 4 states and 17 dealerships, offering significant opportunities for career growth. They have been recognized as one of Automotive News BEST DEALERSHIPS TO WORK FOR for 14 consecutive years.

Requirements

3-years related automotive dealership experience
Flexibility in a fast-paced environment
A focus on providing excellent customer service
The desire to build and support a top performing team
Excellent communication and relationship building skills
An ability to work well in process-driven environments
Organized and detail oriented mindset

Responsibilities

Hire, effectively train, and supervise all service department personnel
Enforce safety requirements
Work closely with the Fixed Operations Director
Create and exceed objectives for the department, to include an annual operating budget and marketing plan
Maintain high Customer Service Index rating by handling customer complaints immediately and appropriately
Match customer requirements and concerns to various service options
Ensure the customer remains informed and updated throughout the service process
Maintain customer follow up system to encourage repeat and referral business
Comply with the federal, state, and local regulations for the department
Continue education of new products, features, and accessories
Demonstrate positive attitude consistent with Friendship culture