Automotive BDC Manager- Friendship of Beckley

Friendship Automotive • Beckley, WV

9d • Onsite

About The Position

Friendship Automotive is seeking an experienced BDC Manager to lead our team of 6 BDC agents across our 3 Beckley WV dealerships. Our ideal candidate thrives on developing people, driving results, and creating exceptional customer experiences. If you’re a motivated leader who enjoys coaching a high-performing team, improving processes, and assisting customers, if you have a proven ability to help others to exceed expectations, we'd love to hear from you!

Requirements

• Automotive dealership or call center leadership experience strongly preferred
• 3+ Years Automotive BDC experience preferred
• Experience with automotive CRM systems preferred
• Highly motivated and self-driven leadership skills
• Strong leadership and team-building abilities
• Proven experience as a supportive and flexible leader
• Excellent communication and organization
• Ability to thrive in a fast-paced, process and performance-driven environment

Responsibilities

• Hire, lead, coach, and develop a team of Business Development Agents
• Collaborate closely with dealership leadership and sales management to maximize lead conversion and customer satisfaction
• Ensure CRM processes are followed consistently and customer information is maintained accurately
• Monitor department performance to ensure key performance indicators are consistently achieved
• Analyze reports and performance metrics to identify coaching opportunities and improve overall department effectiveness
• Foster a positive, high-energy culture focused on accountability, teamwork, and continuous improvement
• Lead from the front by actively assisting the team during peak business periods and setting the standard for excellence
• Stay current on Friendship's processes, products, and industry best practices

Benefits

• Aggressive compensation plan that includes base pay and performance bonuses
• Competitive benefits package including medical, dental, vision, life, and disability insurances
• Paid time off
• Company holidays
• 401(k)
• Various wellness and gym reimbursements
• Ongoing training, coaching, and professional development
• Opportunities for advancement within a growing organization

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed