Automotive Service Manager

Lithia & Driveway•Sterling, VA

9d•Onsite

About The Position

We are seeking a proven leader to oversee and elevate our service department at a well-established dealership. This opportunity for a driven professional who understands what it takes to deliver exceptional client experiences while maximizing profitability, efficiency, and team performance.

Requirements

Proven experience as a Service Manager in a high-line or luxury dealership environment
Strong understanding of manufacturer warranty processes and compliance standards
Demonstrated ability to maintain exceptional CSI scores
Experience managing advanced diagnostic teams and complex repair environments
Deep knowledge of fixed operations financials and performance reporting
Leadership style that balances accountability with team development
Professional presence aligned with a premium brand experience
High School graduate or equivalent, 18 years or older required.
We are a drug free workplace.
We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Responsibilities

Lead and develop a team of advisors, technicians, and support staff
Drive customer retention through elite-level service and follow-up
Monitor and improve key performance metrics (ELR, CP/RO, hours per RO, CSI, warranty performance)
Maintain strong manufacturer compliance and operational standards
Oversee scheduling, workflow, and shop productivity
Collaborate with parts and sales departments to maximize overall fixed ops performance