Automotive Service Manager

Ken Garff Automotive Group • Clive, IA

6d • Onsite

About The Position

Stew Hansen Buick GMC, a prominent Des Moines area Ken Garff Automotive Group Dealership, is currently looking for a talented, Automotive Service Manager that aligns with our core RIGHT values and acts with respect, integrity, growth, humility, and teamwork.

Requirements

• Dealership Service Department experience required
• Knowledge of automotive repair shop operations required
• High School diploma or equivalent required
• Must be proficient with the use of Microsoft Office products
• A valid in-state driver's license and a good driving record, per company standards

Nice To Haves

• Service Department leadership experience highly desired
• Experience as a mainline Service Technician highly desired
• Experience with automotive dispatching highly desired

Responsibilities

• Responsible for creating and maintaining a high level of customer satisfaction and coordinating resolution of customer conflicts; doing so in a manner that does not compromise the customer’s interest, while maintaining appropriate attention to department profits
• Plans, organizes, leads and controls the flow of service work through the department
• Establishes processes and standards to ensure customer satisfaction and efficient and effective Service Department operation
• Assist the Service Advisors with information, forms, reports, and/or documentation related to customer relations
• Coordinates with the Parts Department, Sales Department, and others to ensure effectiveness and priorities of the service process
• Flags repair orders according to established procedures.
• Provides estimation of time for completion of each repair order
• Other duties as assigned

Benefits

• Competitive compensation package
• Paid training
• Wellness time off
• 401k with Company match
• Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
• Year-end bonus program for all employees (Garff Giveback)
• Employee discounts on Vehicle Purchase, Parts, Service and More!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED