Automotive Service Manager

Hunter Auto Group•Fletcher, NC

12d•Onsite

About The Position

Hunter Automotive Group is looking for an experienced, outgoing, and customer-focused Service Manager to lead our Service Department. This is a great opportunity for an automotive professional who enjoys working with customers, supporting a team, solving problems, and helping create an exceptional service experience. As a Service Manager, you will play an important role in guiding customers through the service and repair process while supporting your team and ensuring the department operates efficiently. We are looking for someone who is confident, organized, proactive, and committed to delivering outstanding customer service. As a fourth-generation, family-owned company, Hunter Automotive Group has proudly served Western North Carolina since 1940. We provide the stability of an established company while offering opportunities for career growth and professional development.

Requirements

Previous automotive service experience is required.
Strong verbal and written communication skills.
Friendly, outgoing, and customer-focused personality.
Strong problem-solving and decision-making abilities.
Ability to think quickly and effectively in a fast-paced environment.
Basic computer skills and ability to learn dealership software.
Strong organizational and multitasking skills.
Professional attitude and strong work ethic.

Nice To Haves

Previous leadership or management experience preferred.

Responsibilities

Welcome service customers with a friendly and professional attitude.
Listen to customer concerns and identify their needs.
Explain recommended repairs and services clearly.
Present factory-recommended maintenance and services.
Keep customers informed about the progress of their vehicles.
Provide detailed explanations of completed work and final invoices.
Build strong, long-lasting relationships with customers.
Prepare accurate estimates and review repair recommendations.
Identify repairs that may be covered under manufacturer warranties.
Ensure service paperwork and billing are completed accurately.
Help maintain an efficient workflow throughout the service department.
Address customer concerns and find effective solutions.
Support the service team in delivering a consistent, high-quality customer experience.
Lead and support service team members to achieve department goals.
Promote teamwork, accountability, and continuous improvement.
Help train and develop team members.
Lead by example and demonstrate Hunter's Core Values in daily interactions.
Identify opportunities to improve processes and overall department performance.