Automotive Service Manager - Towne Automotive Group

Towne Automotive•Orchard Park, NY

4d•Onsite

About The Position

TOWNE AUTOMOTIVE is seeking a motivated and experienced professional to lead our service department and help deliver an outstanding customer experience. In this role, you will oversee daily service operations, support a high-performing team, and ensure efficient workflow, quality repairs, and strong customer satisfaction. The ideal candidate brings leadership, organizational skill, and a commitment to operational excellence in a fast-paced automotive environment.

Requirements

Previous experience in automotive service management, service advising, or a related leadership role
Strong understanding of automotive service operations, repair processes, and customer service best practices
Proven leadership skills with the ability to motivate and support a team
Excellent communication, interpersonal, and conflict-resolution skills
Strong organizational skills and the ability to manage multiple priorities in a fast-paced setting
Comfort using dealership management systems and standard business software
Ability to analyze department performance and make informed operational decisions
Professional demeanor and a commitment to delivering a positive customer experience

Nice To Haves

Experience in a dealership or multi-location automotive service environment
Knowledge of warranty processes, repair order management, and service pricing
CDK software experience is a plus
Familiarity with coaching, scheduling, and performance management
Ability to build trust with customers and team members alike

Responsibilities

Lead and manage the service department to ensure efficient day-to-day operations
Support, coach, and develop service advisors and technicians to promote strong performance
Monitor repair order flow, department productivity, and overall customer satisfaction
Review completed work for quality, accuracy, and compliance with company standards
Communicate effectively with customers regarding service needs, recommendations, and timelines
Work closely with parts, sales, and other internal teams to support operational goals
Track department performance metrics and identify opportunities for improvement
Maintain a safe, organized, and professional work environment
Handle customer concerns with professionalism and a solutions-oriented approach
Ensure policies, procedures, and manufacturer guidelines are followed consistently