Kelley Automotive Group Assistant Service Manager

Kelley Automotive Group LLC•Fort Wayne, IN

2d•Onsite

About The Position

The Assistant Service Manager will assist the Service Manager in all functions of running a profitable department at maximum production, control costs, build a loyal clientele, maintain good employee relationships, set and obtain sales and profit objectives, and maintain service records. This role involves supervising all service department personnel and ensuring the efficient operation of the department.

Requirements

A minimum of two years of experience in an auto repair facility
One year of supervisory experience
Excellent communication skills
Supervisory abilities
Organizational skills
Managerial talents
Ability to operate the department at a profit according to the dealership guidelines
Must be at least 21 years or older
Must have a valid driver's license and good driving record

Nice To Haves

ASE certification is preferred

Responsibilities

Dispatching work to Technicians in an efficient manner
Strive for harmony and teamwork among employees and with other departments in the dealership
Assist Manager with yearly forecast preparation with budget and business plan
Prepare reports for weekly meeting with Service Manager
Establish and ensure compliance with departmental procedures
Responsible for compliance with OSHA regulations
Hire, train, motivate, counsel, and monitor the performance of all service department staff
Direct and schedule the activities of all department employees
Provide technical assistance to employees as needed
Develop pay plans for positions under his supervision
Monitor individual Technician hours, daily
Lead by example
Conduct meetings with department employees to discuss activities and problems of mutual interest and customer satisfaction
Conduct reviews of all employees
Establish and maintain a good working relationship with customers to encourage referral and repeat business
Greet all customers promptly and ensure they are given fair estimates
Handle customer complaints
Handle employee complaints
Render firm, but fair, decisions
Assist Manager to set pricing policies to achieve department gross profit targets
Work with Fixed Operations Director to establish service menu pricing
Break down estimates between labor and parts before the job is started so that the repair technicians are aware of time allowances
Check work to ensure a quality job
Manage work flow and delegation in departments to maximize efficiency
Manage scheduling system for interdepartmental employee vacation coverage
Keep educated on new technology and equipment, and ensuring that employees using the new technology or equipment are properly trained
Keep service department clean and safe
Account for all documents
Maintain reporting systems required by general management and the factory
Monitor repair order trends, such as the number of repair orders completed, number of items per repair order, dollar sales per repair order, dollar sales per service advisor, etc.
Monitor the location and care of shop tools
Follow up on parts department orders to ensure parts availability