Assistant Automotive Service Manager
Group 1 Automotive, Inc.•Pensacola, FL
•Onsite
About The Position
Group 1 Automotive, Inc. is seeking a qualified Assistant Automotive Service Manager to join their team. This role involves working with the Service Director to achieve departmental goals, ensuring customer satisfaction, and maintaining operational efficiency within the service department. The company emphasizes a positive employee experience and offers opportunities for growth within a professional environment.
Requirements
- Two or more years of management experience in an automotive service department
- Ability to work independently and be self-motivated
- A desire to work in a commission, performance-based, environment
- Great attitude with high-energy personality
- Excellent customer service skills
- Professional appearance and work ethic
- Ability to work well in a process driven environment
- High school diploma or equivalent
- Valid driver license in the state that you will work and a good driving record
Nice To Haves
- ADP Dealer Services Experience a plus
Responsibilities
- Work with Service Director to forecast goals and objectives for the department and ensure they are met
- Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction
- Maintain daily sales and production records as required by dealership management
- Develop and monitor budgets for the service department and keep dealership management informed of variances
- Ensure that the service department meets all customer satisfaction (CSI) and financial goals
- Establish and maintain good working relationships with customers to encourage repeat and referral business
- Handle customer complaints tactfully, promptly, and with concern for the customer
- Establish promotional service prices
- Ensure proper repair techniques are being used
- Schedule training as necessary for technicians and service advisors
- Stay up to date on product changes and new products
- Ensure that all necessary shop equipment is in proper and safe working condition
- Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc
- Other duties may be assigned by management
- Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors
Benefits
- Health, Dental, Vision, Life, and Disability insurance
- 401(k) plan with company match
- Paid Time-Off
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment, with job training and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
