Newport Beach Automotive Group Service Manager

Lamborghini Newport Beach•Irvine, CA

3d•Onsite

About The Position

The Service Manager oversees the daily operations of the service department to ensure high-quality vehicle repairs, excellent customer service, and strong departmental performance. This role leads service advisors and technicians, manages workflow and scheduling, monitors productivity and quality, resolves customer concerns, and helps drive profitability while maintaining compliance with safety, environmental, and warranty standards.

Requirements

Minimum 5 years of Automotive Service Management required
Highline experience preferred
Strong knowledge of automotive systems, repair processes, maintenance procedures, and warranty administration
Proven ability to lead teams, manage workflow, and deliver excellent customer service
Experience using service management, repair order, or dealership management software, specifically Reynolds and Reynolds
Effective communication, problem-solving, organizational, and conflict-resolution skills
Ability to analyze reports, monitor KPIs, and make operational improvements
Valid driver’s license and insurable driving record may be required

Nice To Haves

Leadership and team development
Customer relationship management
Scheduling and workflow optimization
Quality control and process improvement
Knowledge of OEM standards and warranty practices
Inventory and parts coordination
Data analysis and performance reporting

Responsibilities

Manage the daily operations of the service department, including workflow, staffing, and customer service
Supervise, coach, and support service advisors, technicians, and porters based on Dealership standards
Assist with quality assurance on all departing vehicles
Prepare, Schedule, review and attend Technician/Advisor monthly meetings with Director
Assist Director with Marketing campaigns and Service Follow up.
Review declined work with Advisors
Review of MPI’s with Technicians
Support shop productivity and efficiency
Provide coverage when Advisors or Service Director is absent
Assist with daily dispatch workloads, and in Shop Foreman’s absences
Review repairs for accuracy, safety, and compliance with manufacturer and company standards
Address escalated customer concerns and resolve service-related issues professionally and promptly
Assist with hiring, onboarding, training, and performance management reporting of service department staff
Develop processes and strategies to improve customer retention, department efficiency, and profitability
Gather data, prepare, and attend weekly WIP meetings for All Brands with Director
Compile Vin by Vin report weekly fro Lamborghini, Compile VOR report Weekley for McLaren
Inspect and manage return visits, compiling data for Technician reviews, (prepare performance data, if applicable)
Conduct monthly dice rolls, and audit ASR’s to evaluate for manipulation
Review all dispatched work daily to ensure all warranty jobs have a TR or job order created within twenty-four hours, and are answered within twenty-four hours
Review ESC and VSP claims and assist with rejections and payment
Audit time punches and flags with Warranty Clerks
Audit Advisor stories on NFF/Rattle, and unusual customer complaints with Foreman