Automotive Service Manager
About The Position
VIP Automotive Group of Long Island is seeking an experienced, results-driven Automotive Service Manager to join their leadership team. This is an outstanding opportunity for a motivated automotive professional looking to advance their career with one of the most respected and successful dealer groups on Long Island. The Automotive Service Manager is responsible for overseeing all aspects of a high-volume service department, including operations, profitability, customer satisfaction, employee development, technician productivity, and overall department performance. The ideal candidate is an innovative leader who thrives in a fast-paced environment, understands fixed operations management, and has a proven track record of building successful teams while consistently achieving performance goals. Team members enjoy a professional work environment, ongoing training, opportunities for advancement from within, and the support needed to build a long-term, successful career.
Requirements
- Minimum 5 Years of Automotive Service Management Experience
- Proven Leadership Experience in a High-Volume Automotive Service Department
- Strong Knowledge of Fixed Operations and Service Department Management
- Excellent Customer Service and Customer Retention Skills
- Strong Financial, Operational, and Business Management Abilities
- Exceptional Leadership, Communication, and Team-Building Skills
- Ability to Analyze Reports and Drive Performance Improvements
- Valid Driver's License
Nice To Haves
- Franchise Dealership Experience
- Experience Managing Large Service Teams
- Strong Understanding of Warranty Administration
- Experience with CDK, Reynolds & Reynolds, Dealertrack, or Similar DMS Platforms
- Proven Success in Growing Service Revenue and Customer Retention
Responsibilities
- Lead and manage all service department operations to maximize efficiency, productivity, and profitability
- Develop and implement departmental goals, forecasts, and performance objectives
- Direct and schedule activities of service advisors, technicians, and support personnel
- Conduct regular department meetings to communicate goals, expectations, and performance updates
- Monitor department performance through reports, KPIs, customer surveys, and productivity tracking systems
- Foster teamwork and collaboration across all dealership departments
- Ensure exceptional customer service throughout the service experience
- Build and maintain strong customer relationships to generate repeat and referral business
- Address customer concerns promptly and professionally
- Implement and maintain customer follow-up processes to ensure satisfaction and retention
- Drive Customer Satisfaction Index (CSI) performance and retention initiatives
- Monitor technician productivity, efficiency, and performance metrics
- Review and validate technician payroll and production reports
- Ensure proper labor management and repair order accuracy
- Minimize comebacks through strong quality control procedures
- Support technician training and career development initiatives
- Monitor department profitability and expense controls
- Implement reporting systems and performance management tools
- Collaborate with Parts Department leadership to ensure efficient workflow and parts availability
- Analyze trends and implement strategies to increase labor sales, customer pay work, and retention
- Ensure compliance with manufacturer warranty policies and procedures
- Maintain adherence to OSHA, environmental, federal, state, and local regulations
- Oversee documentation accuracy and service record maintenance
- Ensure proper care, storage, and inventory of dealership equipment and tools
- Maintain a safe, clean, and professional working environment
- Recruit, train, mentor, and develop service department personnel
- Promote a positive culture focused on accountability, teamwork, and growth
- Build relationships with vocational and technical schools to support recruiting efforts
- Create succession plans and leadership development opportunities within the department
Benefits
- Medical, Dental & Vision Insurance
- 401(k) Retirement Plan
- Paid Time Off & Holidays
- Employee Discounts on Vehicle Purchases, Parts & Service
- Supplemental Benefits Available
- Employee Recognition Programs
- Paid Training & Leadership Development
- Career Advancement Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
