Automotive Service Manager

Don Johnson Auto Group•Ladysmith, WI

3d•Onsite

About The Position

Dive into a culture where passion meets purpose. Don Johnson Motors isn't just a workplace—it's a community where you're valued and empowered. Our team’s excellence has earned us the 2018 Wisconsin Family Business of the Year and placed us among the top 100 Best Dealerships to Work For , as recognized by Automotive News. We offer a dynamic environment that rewards your contributions with competitive pay , comprehensive benefits , and countless pathways to shape your future. As a fifth-generation family business, we’re not just about cars but about connections. Our unique culture, driven by inclusivity, community engagement, and the Entrepreneurial Operating System (EOS), ensures every sales consultant’s story is valued. Explore " The Don Johnson Way " and be part of a legacy where your contribution makes a difference. Learn more at www.donjohnsonmotors.com/the-don-johnson-way.html. Join a team where you're more than an automotive service manager—you're family. Let's drive the future together.

Requirements

Minimum of 5 years in automotive service management.
Comprehensive understanding of vehicle maintenance and repair procedures.
Proficiency with diagnostic tools and service equipment.
Strong leadership skills with experience managing a team of technicians and service advisors.
Ability to develop and implement effective training programs.
Commitment to delivering exceptional guest service.
Ability to handle guest concerns and resolve issues promptly.
Proficient in budgeting, financial analysis, and cost control.
Experience with inventory management and parts ordering.
Excellent verbal and written communication skills.
Ability to effectively present information to various stakeholders.
Familiarity with dealership management systems and service scheduling software.
Competency in using Microsoft Office Suite (Word, Excel, PowerPoint).
Strong analytical and problem-solving skills.
Ability to diagnose and address technical and operational issues efficiently.
Understanding of automotive industry regulations and compliance standards.
Ability to ensure all service practices adhere to legal requirements.
High level of integrity and professional ethics.
Strong organizational skills and attention to detail.

Nice To Haves

Bachelor's degree in Business, Automotive Technology, or related field preferred.

Responsibilities

Set ambitious goals and objectives, ensuring our service department meets and exceeds them.
Hire, train, and inspire a top-notch team. Foster a culture of excellence through regular performance reviews and constructive feedback.
Stay on top of required reporting systems and manufacturer guidelines, ensuring we're always compliant and informed.
Monitor daily technician productivity and manage payroll records to maximize efficiency.
Review all repair orders for accuracy and adherence to expectations before warranty submissions.
Build and maintain strong relationships with guests, encouraging repeat business and referrals through exceptional service.
Guarantee the highest quality of service repairs to eliminate comebacks and enhance guest satisfaction.
Keep the work and waiting areas pristine, making our dealership a welcoming place for everyone.
Act as the primary contact for factory representatives, ensuring a productive partnership.
Manage special tools inventory carefully, ensuring they’re always ready and available.