Automotive Service Manager

LaFontaine Kia • Ypsilanti, MI

7d • Onsite

About The Position

The Service Manager manages the service department team and handles customer service interactions, reports, and repairs. The service manager ensures excellent customer service, maintains strong relationships with customers.

Requirements

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.
• Devote themselves to ensuring satisfaction to customers.
• Determine management, production, and quality requirements by asking questions and listening.
• Maintain a follow-up system that encourages follow through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state and local requirements which govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.

Responsibilities

• Manage the service department team.
• Handle customer service interactions, reports, and repairs.
• Ensure excellent customer service.
• Maintain strong relationships with customers.
• Analyze process regularly to assure efficient and high-quality work.
• Increase service technician productivity levels.
• Provide excellent customer service for all customers whether external and internal.
• Provide assistance as required to complete the job if technicians are having trouble completing service work in a timely fashion.
• Manage the service department so that it provides appropriate levels of profit.
• Provide cost estimates for body damage and internal repairs.
• Manage service personnel so that they are adequately trained, alert and available for work.
• Ensure that jobs are delegated to technicians as appropriate considering skill level.
• Effectively utilize current resources.
• Become familiar and proficient with all phases of the computer system needed for parts and service management, developing, and maintaining the skills required.
• Establish an efficient process ensuring a smooth flow of parts to service technicians during jobs, together with the parts manager.
• Create and maintain a process to effectively manage warranty, customers paid, and internal repair orders.
• Require employees to keep the department clean, organized, and efficient.
• Use professionalism, cordiality, and concern to acquire the trust and confidence of new customers upon their introduction to the service department.
• Give special attention as needed to make sure the issue is corrected when repeat repairs are presented.
• Keep to expense and revenue goals as budgeted.
• Increase the volume of service work through effective management of technicians and processes.
• Create promotional campaigns in cooperation with the sales and parts departments.
• Establish and maintain service follow-up programs.
• Keep performance efficiency reports for service personnel and make them available as required to the General Manager.
• Stay up to date with service department concerns through attendance at applicable training sessions.
• Create monthly and annual goals for the service department in cooperation with the general manager.

Benefits

• Competitive Compensation
• Employee Referral Program
• Employee Discounts on Sales and Service
• Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
• Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
• 401(k) and Employer Match
• Holiday Savings Program with Employer Match
• Paid Time Off
• Holiday Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed