Automotive Service Manager- Watertown, NY

Davidson Auto Group•Watertown, MA

7d•Onsite

About The Position

Davidson Auto Group is looking for a Service Manager to lead our team at our Davidson Chevrolet Buick GMC location! The Service Manager leads with vision, energy, and accountability, building a high-performing team, developing exceptional talent, and elevating every customer interaction. We believe that great leadership, continuous development, and a focus on maintaining the highest standards of guest experience are what drives satisfaction and loyalty from both our employees and our guests. We take pride in what we do here and that includes taking care of our employees and our customers. Come join our team and see why our company has one of the highest dealership review ratings around!

Requirements

Must have a minimum of two or more years of previous experience as an Auto Service Manager or a combination of 4 years of experience as a Customer Experience Manager, Senior Level Technician, Warranty Administrator, or Service Advisor.
A passion for creating exceptional guest experiences
Strong training, motivational, and leadership skills.
Must be process driven.
A strong sense of integrity.
Strong administrative skills with the ability to implement company policies and procedures.
Previous experience using Microsoft Office.
A valid driver's license with a good driving record.

Nice To Haves

Previous Dealership experience strongly preferred.
Previous experience managing a team of people.
Previous experience using DealerTrack or similar automotive software.

Responsibilities

Establish and maintain good working relationships with guests to encourage repeat and referral business.
Ensure a consistent high quality guest experience, including, workflow processes, guest communication standards, additional service recommendation presentation, active check-in and re-delivery, and guest satisfaction follow-up.
Handle guest feedback immediately and according to the dealership's guidelines.
Hire, train, motivate, counsel, and develop the performance of all non-technical service department staff.
Manage department employee schedules, time-off, and timecards.
Responsible for completing employee personnel actions in accordance with HR policies and timelines.
Ensure automotive manufacturer training requirements are met within required timelines.
Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
Direct and schedule the activities of all department employees.
Create and maintain a productive team environment within the department and with all other business units.
Forecast goals and objectives for the department; create and execute plans to meet them.
Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
Maintain reporting systems required by general management and the automotive manufacturer.
Partner with the IT department to ensure labor operation codes and pricing are correct in the dealer management system and partner systems.
Prepare pricing guides and maintenance menus for frequent labor operations.
Review appointment schedule to ensure proper work-load and assignments.
Participate in developing and implementing marketing plans which promote new and repeat business.
Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
Serve as a liaison with factory representatives.
Keeps up to date with factory initiatives and incentives as well as all recalls and bulletins.
Distribute and explain the information to other management and staff as needed.
Participate in development and execution of successful rollout and adoption plans.
Understands and ensures compliance with manufacturer warranty and policy procedures.
Audit all repair orders before submitting them to the Warranty department, monitoring for sales and hours relative to expectations while accounting for all documents and supporting materials.
Keeps up to date of new equipment and tools available and recommends purchases based on the dealerships needs.
Ensure the proper care, maintenance, storage and inventory of special tools and equipment.
Responsible for DMV inspection compliance and maintenance of the inspection machine.
Monitor and follow up on parts orders with the parts manager to ensure availability.
Audit technicians' labor hours and rates on repair orders against Alldata and warranty information.
Ensure high-quality service repairs are fixed right the first time.
Establish and maintain a comeback process to ensure any needed correction is complete, identifies the cause for the repeat repair, and addresses the cause to minimize similar issues going forward.
Ensure that the work areas and guest waiting area are kept clean.
Maintain a safe work environment and notifies the Facilities department of needed repairs.
Follow company accident reporting procedures.
Understands, stays up to date on, and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.

Benefits

Up to 3 weeks of vacation at time of hire, based on experience!
Discounts on vehicles, service, and parts!
Sick Leave accrued every week!
Excellus medical insurance
Guardian dental insurance
Davis vision insurance
Reimbursement for qualifying out of pocket costs
Supplemental insurance through Aflac including: Life, Short-Term Disability, Accident and Critical Illness.
Traditional and Roth 401(k) plans with an employer match.
Paid holidays.
Paid vacation time.
Employee Assistance Program, available to our employees and their immediate family members free of charge.
Advancement opportunities within a large organization.