Dispatcher - TJ Sheehan - Watertown, NY

Sheehan Family Companies•Watertown, NY

3d•Onsite

About The Position

The Dispatcher is responsible for coordinating daily delivery operations, facilitating the return and check-in of delivery drivers, and ensuring accurate reconciliation of products, returns, and delivery documentation. This position serves as a key point of communication between drivers, warehouse personnel, Sales, and Operations to resolve delivery concerns, maintain operational efficiency, and support the successful completion of daily routes. The Dispatcher also assists with preparing delivery paperwork, equipment, and operational resources for the following day’s deliveries.

Requirements

Associate's or Bachelor's degree in logistics, supply chain management, or related field preferred
Previous experience in dispatching, warehouse operations, transportation, logistics, or beverage distribution preferred
Knowledge of delivery operations, inventory reconciliation, and transportation procedures preferred
Familiarity with DOT regulations and driver documentation requirements preferred
Strong organizational skills and attention to detail
Excellent verbal, written, and interpersonal communication skills
Ability to manage competing priorities and resolve operational concerns in a fast-paced environment
Proficiency in Microsoft Office applications and ability to learn company dispatch, inventory, and delivery management systems
Ability to work independently and exercise sound judgment
Ability to coordinate effectively with delivery drivers, warehouse personnel, Sales, and Operations management

Responsibilities

Coordinate daily delivery operations to support the timely and efficient completion of assigned routes
Monitor delivery progress and communicate with drivers regarding route delays, delivery concerns, and operational issues
Respond to driver inquiries regarding customer accounts, delivery instructions, credit issues, and vehicle concerns
Coordinate special delivery requests and communicate operational changes to the appropriate departments
Assist with route adjustments and delivery scheduling as directed by Operations management
Ensure the successful completion and closeout of daily delivery operations
Facilitate the check-in of returning delivery drivers in accordance with established company procedures
Verify and reconcile returned products, empty kegs, redemption materials, and other inventory against delivery documentation
Identify, document, and communicate inventory discrepancies, damaged products, and delivery shortages
Ensure accurate reporting and categorization of product returns, breakage, and delivery adjustments
Review completed delivery paperwork to ensure accuracy and compliance with company procedures
Communicate unresolved discrepancies to the appropriate Operations, Sales, or administrative personnel
Coordinate with warehouse personnel to facilitate the timely unloading of returning delivery vehicles
Communicate unloading priorities and operational needs to forklift operators and warehouse staff
Prepare and organize the dispatch area for upcoming delivery operations
Assist with the preparation and distribution of delivery paperwork, route assignments, and mobile devices
Ensure special delivery instructions and operational updates are communicated to the appropriate personnel
Support the preparation of delivery vehicles and operational resources for the following day’s routes
Maintain accurate delivery records, driver check-in documentation, and operational reports
Review driver paperwork to ensure required Department of Transportation (DOT) and company documentation is completed
Document and communicate delivery discrepancies, customer concerns, and operational issues to management
Assist with driver performance reporting and communicate concerns to the appropriate supervisor
Ensure workplace incidents, vehicle accidents, and product damage are documented and reported in accordance with company procedures
Participate in Operations meetings and assist with implementing updated policies and procedures
Provide administrative support and cross-functional coverage within the Operations Department as needed
Follow company safety procedures and applicable DOT requirements
Promote safe work practices throughout the dispatch, warehouse, and loading areas
Ensure drivers complete required vehicle inspection, delivery, and incident documentation
Identify and communicate safety concerns, equipment issues, and operational risks to management
Maintain a clean, organized, and safe dispatch area
Perform additional duties as assigned to support warehouse and delivery operations