Automotive Service Manager Chevrolet

Bud Clary Auto•Longview, WA

4d•$140,000 - $170,000•Onsite

About The Position

Bud Clary Longview Chevrolet is seeking an Automotive Service Manager to lead its service department in a fast-paced shop environment. The role focuses on delivering excellent customer service, building repeat and referral business, managing and developing service staff, and ensuring the department meets its operational and financial goals. The manager oversees service operations, customer concerns, compliance, training, budgeting, reporting, and the maintenance of a safe and orderly work environment. The position requires driving, a valid driver’s license, and an acceptable driving record that meets company insurance standards. The expected annual pay is $140,000–$170,000, based on base salary and commission. Bud Clary describes itself as a family-owned, performance-driven, people-focused organization with a high-energy team and opportunities to grow. Relocation assistance is available.

Requirements

Two to four years of related experience and/or training, or an equivalent combination of education and experience.
Valid driver’s license and an acceptable driving record consistent with company insurance standards throughout employment.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Responsibilities

Set service department goals and objectives and work toward achieving them.
Recruit, train, motivate, counsel, and monitor the performance of service department staff.
Prepare and administer the service department’s annual operating budget.
Maintain reporting systems for general management and the factory.
Attend manager meetings and conduct weekly department meetings.
Monitor and control department performance using reports, tracking systems, and surveys.
Foster teamwork within the department and across other departments.
Develop and implement a marketing plan to promote new and repeat business.
Ensure compliance with applicable federal, state, and local regulations and manufacturer warranty and policy procedures.
Maintain and accurately process necessary documents.
Direct and schedule department employees’ activities.
Facilitate technical training and arrange employee attendance at training schools.
Monitor technicians’ productivity and payroll records.
Review and initial repair orders before submitting them to the warranty department.
Build and maintain positive customer relationships to encourage repeat and referral business.
Communicate time allowances to repair technicians for each order.
Ensure high-quality repairs and minimize comebacks through periodic spot checks.
Maintain cleanliness in work areas and the customer waiting area.
Cultivate relationships with vocational and technical schools for recruitment.
Serve as a liaison with factory representatives.
Ensure proper care, storage, and inventory of special tools.
Provide prompt and fair repair and maintenance estimates to customers.
Handle customer complaints promptly and according to dealership guidelines.
Follow up with customers within 24 hours to confirm satisfaction with service.
Maintain a safe work environment and a professional appearance.

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Employee assistance program
401(k)
Paid time off, accruing from the first day of employment at rates that increase with length of service
Paid holidays
Employee discounts
Referral bonus program
Relocation assistance