Automotive Service Manager

EasyCare Recruiting • Aberdeen, SD

22d • Onsite

About The Position

The Service Manager leads the daily operations of the Service Department, develops a high-performing team, delivers an exceptional ownership experience, and drives sustainable profitability. This role is ideal for a proven automotive leader who values integrity over excuses, accountability over blame, solutions over problems, and people over ego. Success will be measured not only by financial performance, but also by customer loyalty, employee engagement, operational discipline, and the culture created within the department.

Requirements

• Minimum of five years of automotive service management experience.
• Demonstrated ability to lead teams, improve customer satisfaction, and grow departmental profitability.
• Strong knowledge of dealership management systems, manufacturer processes, warranty requirements, and service operations.
• Ability to analyze financial statements, operating reports, and performance metrics and translate them into action.
• Excellent communication, coaching, decision-making, and conflict-resolution skills.
• A high level of integrity, professionalism, accountability, organization, and adaptability.

Responsibilities

• Lead, coach, and develop service advisors, technicians, dispatchers, and support staff.
• Create a customer-first culture focused on trust, communication, and an outstanding ownership experience.
• Manage workflow, scheduling, repair quality, cycle time, and technician utilization to ensure work is completed accurately and efficiently.
• Monitor department performance, including labor sales, gross profit, effective labor rate, productivity, expenses, and overall profitability.
• Review key performance indicators daily and implement clear action plans to improve results.
• Establish expectations and hold team members accountable for performance, attendance, professionalism, safety, and ethical conduct.
• Resolve customer concerns promptly and professionally while protecting long-term relationships.
• Recruit, hire, onboard, train, mentor, and evaluate department personnel.
• Partner closely with Parts, Sales, and the Business Office to create seamless dealership operations.
• Maintain compliance with manufacturer standards, warranty policies, safety regulations, and dealership procedures.
• Promote continuous improvement through regular coaching, performance reviews, recognition, and process refinement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed