Automotive Service Coordinator
About The Position
As an Automotive Service Coordinator, you will dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member / customer location and when duty calls, you may also service as a back-up Driver to ensure quality service for our members.
Requirements
- High school diploma, GED, or equivalent required.
- Valid state driver's license with a good driving record; Illinois-based employees must hold a valid Illinois Class C Non-CDL license.
- Ability to pass and maintain drug screening, MVR, criminal background, and DOT health requirements.
- Prior tow truck or related driving experience, with the ability to operate tow trucks, light service vehicles, and associated equipment.
- Strong customer service, communication, and interpersonal skills; fluent in speaking, reading, and writing English.
- Ability to perform basic mathematical calculations, maintain records and reports, locate addresses and intersections efficiently, and provide directions and guidance to others.
- Ability to perform minor automotive repairs, such as changing belts and hoses, and safely lift up to 75 pounds.
- Knowledge of towing procedures and equipment, including safety chains, slings, J-hooks, dollies, lockout tools, wheel lifts, and rollback trucks.
- Willingness to work irregular hours and in adverse weather conditions as needed.
Responsibilities
- Monitor dispatched calls and proactively resolve service issues or potential disruptions.
- Handle driver and customer escalations in accordance with established procedures.
- Communicate service updates to customers and document service-related concerns.
- Close service requests using the company’s electronic dispatch system.
- Accept member/customer payments as needed and assist with basic payment issue resolution.
- Maintain accurate payment records, files, and documentation.
- Track inventory, vehicle maintenance records, and request replacement tools or equipment when necessary.
- Ensure proper maintenance of tow trucks, service vehicles, and equipment.
- Assist team members and support less-experienced dispatchers as needed.
Benefits
- PTO, paid sick leave
- Medical plans with multiple coverage options, including HSA eligibility.
- Prescription drug coverage.
- Dental and vision benefits.
- Employee Assistance Program (confidential support services).
- Company-paid basic life insurance.
- Optional supplemental life insurance and dependent coverage.
- Short-term and long-term disability coverage.
- Critical illness, accident, and pet insurance options.
- 401(k) plan to support long-term financial goals.
- Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
- Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment.
- Paid Holidays:
- Paid leave programs, including parental, bereavement, jury duty, and military leave.
- Tuition assistance (up to $5,250 annually; 80% covered by ACG).
- Professional certification support with 100% reimbursement for eligible programs.
- Opportunities for career development and advancement.
- Complimentary AAA membership with roadside assistance and travel discounts.
- Adoption assistance program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
