Automotive Service Appointment Coordinator

Haley Automotive Group • Midlothian, VA

3h • Onsite

About The Position

This role involves coordinating service appointments for automotive customers. The coordinator needs basic knowledge of company products, including labor rates, menu prices, vehicle models, warranties, and maintenance specifications. A strong customer service orientation is essential, with a focus on exceeding customer expectations, addressing concerns with patience and empathy, and projecting a positive image during all interactions. The coordinator will work with all dealership departments, monitor daily activities, and must be able to work a flexible schedule, including weekends and evenings.

Requirements

• Basic knowledge of company products (labor rates, menu item prices, models, series, options, warranties, vehicle maintenance, standard equipment, specifications).
• Sensitivity toward customers.
• Strong interest in exceeding customers' expectations.
• Capability of addressing customer hesitation and resistance with patience and empathy.
• Capability of projecting a positive image every time a telephone call is placed or received.
• Ability to work with all departments in the dealership.
• Ability to chart and monitor daily activities.
• Ability to work a flexible schedule, including weekends and evenings.
• Some post-secondary education or training.
• Previous experience in a similar position (administrative, clerical, call center, customer service, etc.).
• Working knowledge of automotive sales/service.
• Pleasant and courteous personality.
• Strong administrative and organizational skills.
• Strong phone and computer skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Coordinate service appointments for automotive customers.
• Maintain basic knowledge of company products (labor rates, menu item prices, models, series, options, warranties, vehicle maintenance, standard equipment, specifications).
• Demonstrate sensitivity toward customers and a strong interest in exceeding their expectations.
• Address customer hesitation and resistance with patience and empathy.
• Project a positive image during telephone calls.
• Work with all departments in the dealership.
• Chart and monitor daily activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree