Automotive Service Appointment Coordinator/BDC
About The Position
Titus-Will Toyota is looking for a friendly, organized, and customer-focused individual to join our Service team. This position combines customer service, cashiering, appointment scheduling, and BDC support. You’ll help create a positive experience for our customers—from scheduling their service appointment to assisting them when they pick up their vehicle. Titus-Will has been a trusted, family-owned and operated business since 1938. Many of our employees have built long-term careers with us, and we’re proud to offer stability, growth opportunities, and a supportive team environment.
Requirements
- Excellent verbal and written communication skills
- A friendly, professional, and customer-focused approach
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Comfortable using computers, phone systems, and online scheduling tools
- Punctual, reliable, and eager to learn
- Valid driver’s license and an acceptable driving record
Nice To Haves
- Automotive BDC, call center, cashiering, or customer service experience is preferred, but not required
Responsibilities
- Greet Service customers and provide friendly, professional assistance
- Schedule, confirm, and follow up on service appointments by phone, online scheduling requests, and live chat
- Answer incoming calls, respond to customer questions, and direct customers to the appropriate department or team member
- Follow up with customers regarding scheduled and missed appointments
- Assist customers with maintenance recommendations and general service-related questions
- Process customer payments accurately and efficiently
- Review invoices with customers and provide receipts and other paperwork
- Communicate with Service Advisors and other team members to help ensure a smooth customer experience
- Maintain accurate customer and appointment information
- Assist with other administrative and customer service duties as needed
Benefits
- $20.00 per hour
- Paid training
- Medical, dental, and vision insurance
- 401(k) retirement savings plan eligibility after 90 days
- Seven paid holidays
- Paid Time Off earned at 1 hour for every 40 hours worked
- Opportunities for growth within the Titus-Will organization
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
