AUTOMOTIVE SERVICE CONSULTANT

Panama City Automotive Group Inc • Panama City, FL

6d • Onsite

About The Position

John Lee Nissan Mazda Mitsubishi, a locally owned and operated automotive dealership in Panama City, is seeking a motivated, customer-focused Automotive Service Consultant. This role is ideal for individuals who enjoy working with people, have a passion for automobiles, and can provide exceptional customer service while ensuring repairs are organized and processed efficiently.

Requirements

• Automotive service or dealership experience preferred
• Excellent communication and customer service skills
• Professional, friendly, and dependable attitude
• Strong organizational and follow-up skills
• Ability to multitask in a fast-paced environment
• Comfortable discussing vehicle repairs and costs with customers
• Basic computer skills
• Ability to work effectively as part of a team

Nice To Haves

• Franchise dealership experience is a plus, but NOT required
• Willing to train the right person with the right attitude and work ethic

Responsibilities

• Greet customers and assist them with their vehicle repair and service needs
• Write and manage repair orders
• Communicate repair recommendations and updates clearly to customers
• Coordinate with technicians and the service department
• Contact and work with warranty companies and extended service contract providers
• Obtain authorization for covered repairs
• Collect customer payments and close repair orders
• Schedule appointments and follow up with customers
• Maintain accurate customer and vehicle information
• Help ensure every customer has a positive service experience
• Perform other duties as needed to support the service department

Benefits

• Opportunity to become an important part of a growing local dealership
• Build lasting relationships with customers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed