Automotive Service Business Development Representative (BDC) — Post Falls, ID

Knudtsen Chevrolet•Post Falls, ID

7d•Onsite

About The Position

At Knudtsen Chevrolet, we're more than a dealership. We're a family-owned business built on strong relationships, exceptional customer service, and a commitment to the communities we serve. Our Service Department is a fast-paced, customer-focused team that plays a vital role in keeping our customers on the road and confident in their vehicles. If you enjoy helping people, building connections, and being part of a supportive team environment, you'll feel right at home at Knudtsen. As an Automotive Service Business Development Representative, you'll be the voice of our Service Department and a key contributor to the customer experience. From helping customers schedule service appointments to following up after repairs and reconnecting with missed opportunities, you'll create meaningful touchpoints that strengthen customer loyalty and keep our service lane moving efficiently. This is a great opportunity for someone who enjoys communication, thrives in a team environment, and takes pride in delivering exceptional customer care.

Requirements

A customer-focused team player who enjoys helping people and building relationships.
Strong verbal and written communication skills.
Self-motivated, dependable, and organized.
Ability to multitask and stay composed in a fast-paced environment.
Comfortable working with computers, Microsoft Office programs, and learning new software systems.
Strong attention to detail and follow-through.
Valid driver's license with a safe driving record.
Ability to successfully pass required background screening, MVR review, credit check, and drug testing requirements.

Nice To Haves

Experience with multi-line phone systems preferred.

Responsibilities

Be the voice of our Service Department and create exceptional customer experiences.
Schedule appointments, respond to customer inquiries, and keep communication flowing.
Proactively reach out to customers to schedule and confirm service appointments.
Follow up with customers before and after service visits to build lasting relationships.
Support the Warranty Administrator and assist with service-related administrative projects.
Help drive customer satisfaction, customer retention, and long-term loyalty by supporting the Service Team in delivering exceptional service and exceeding customer expectations.