Automotive Service Advisor
Friendly Honda of Fayetteville•Fayetteville, NY
•Onsite
About The Position
We are looking for dedicated service professionals to build our service operations and provide our customers with exceptional experiences. The ideal candidate will flourish in a fast-paced and professional workplace.
Requirements
- Minimum 1-year experience in a service advisory role
- Exceptional customer service & communication skills
- Positive attitude
- High volume mentality
- CSI focused
Responsibilities
- Greet customers promptly
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms to technician as described by the customer
- Determine and recommend needed maintenance based on age, mileage, and vehicle history
- Prepare complete and accurate estimate for cost of Parts & Labor
- Establish follow-up time
- Monitor the progress of each vehicle throughout the day, updating customers frequently
- Verify final invoice reconciles with work performed on the repair order
- Explain all completed work and charges to customers
- Perform active delivery with customer
- Next day follow-up with customer
Benefits
- Medical
- dental
- vision
- 401K
- Paid vacation and sick time
- Paid uniforms
- High income potential
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
