Automotive Service Advisor
About The Position
The Automotive Service Advisor reports to the Store Manager and supports operations in the store’s service department. The role sets high standards of excellence and embodies the company’s core values by fostering a motivated team environment and working closely with the Service Team to improve performance. This includes developing team members through hands-on involvement, executing store processes, and ensuring an industry-leading customer experience. The Service Advisor works directly with customers on sales, service, customer opportunities, and adjustments; supervises technicians and service personnel; and oversees scheduling, work assignments, and follow-up. The role also supports parts inventory and purchasing, ensures inspections are conducted, and helps maintain safe, compliant service operations and properly positioned equipment.
Requirements
- Minimum of 2 years’ experience in a Service Advisor/Writer role.
- Outstanding leadership and store management skills.
- Ability to work in a fast-paced work environment.
- Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency.
- Excellent verbal and written communication skills.
- Ability to develop professional relationships with customers and team members.
- Proven track record of exceeding business objectives.
- Ability to work efficiently both individually and as part of a team.
- Solid knowledge of basic OSHA laws.
- Valid driver's license.
Responsibilities
- Work directly with customers on sales, service, customer opportunities, and adjustments.
- Create a highly motivated team environment.
- Supervise technicians and service personnel, plan and schedule their duties, assign work, and follow up on completion of assignments.
- Coach service department teammates on operational issues.
- Evaluate the performance and productivity of service department personnel.
- Manage parts inventory and outside purchases, and update and restock in-house parts as needed.
- Ensure store safety, including the use and maintenance of safety equipment.
- Ensure equipment and hardware are appropriately laid out and positioned within the service department.
- Supervise the shop area, equipment, and teammates to ensure compliance with company safety procedures.
- Ensure that proper inspections are conducted.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) retirement plan
- Employer-paid short- and long-term disability insurance
- Paid time off (vacation/personal)
- Paid bereavement
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
