Automotive Service Advisor
About The Position
Rockwall Hyundai is hiring an Automotive Service Advisor to support dealership operations and customer demand. The role coordinates repair and maintenance work with technicians, explains findings and recommendations to customers, provides cost and time estimates, and helps ensure work is completed efficiently. Pay is commission-based and tied to performance. The role is onsite in Rockwall, Texas, and requires open availability for a flexible schedule that includes evenings, weekends, and holidays. The position reports to the Service Manager. Rockwall Hyundai is part of Lithia & Driveway, a large automotive retailer offering access to company resources and career opportunities across its network. The company describes its total rewards package as including competitive pay, benefits, employee discounts, and career growth opportunities. Applicants must be high school graduates or equivalent, at least 18 years old, and have a valid driver's license in their state of residence with an acceptable driving record. The workplace is drug-free and committed to equal employment opportunity. Reasonable accommodations may be made to enable individuals to perform essential functions.
Requirements
- At least 2 years of experience in an automotive service advisor role or related field.
- Strong knowledge of automotive systems, repair procedures, and industry standards.
- Proficiency with dealership management systems (DMS) and other software applications.
- Valid driver's license in the state of residence and an acceptable driving record.
- High school graduate or equivalent.
- At least 18 years old.
Responsibilities
- Coordinate with technicians to identify necessary repairs and maintenance, and communicate findings to customers.
- Estimate repair and maintenance costs and time requirements, and provide quotes to customers.
- Advise customers on recommended repairs and maintenance, and negotiate service agreements.
- Coordinate with technicians to support timely and efficient completion of repairs and maintenance.
- Maintain accurate records of customer interactions, service agreements, and repair orders.
Benefits
- Medical, dental, and vision plans
- Paid holidays and paid time off
- Short- and long-term disability
- Paid life insurance
- 401(k) retirement plan
- Employee stock purchase plan
- Lithia Learning Center
- Vehicle purchase discounts
- Wellness programs
- Career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
