Automotive Service Advisor
About The Position
The Automotive Service Advisor reports to the Store Manager and supports operations in the store’s service department. The role sets high standards of excellence and exemplifies company core values while building a motivated team and improving team performance through hands-on presence, developing team members, and executing store processes. The position also focuses on delivering an industry-leading customer experience. The role works directly with customers on sales, service, customer opportunities, and adjustments. It supervises technicians and service personnel, coordinates and follows up on their work, coaches teammates, evaluates personnel performance and productivity, manages parts inventory and purchases, and helps maintain a safe and well-organized service department. The position also ensures proper inspections are conducted.
Requirements
- Minimum of 2 years’ experience in a Service Advisor/Writer role.
- Outstanding leadership and store management skills.
- Ability to work in a fast-paced work environment.
- Highly organized and detail-oriented, with the ability to mentor others to ensure efficiency.
- Excellent verbal and written communication skills.
- Ability to develop professional relationships with customers and team members.
- Proven track record of exceeding business objectives.
- Ability to work efficiently both individually and as part of a team.
- Solid knowledge of basic OSHA laws.
- Valid driver’s license.
Responsibilities
- Work directly with customers on sales, service, customer opportunities, and adjustments.
- Create and maintain a highly motivated team environment.
- Supervise technicians and service personnel; plan and schedule duties, assign work, and follow up on assignment completion.
- Coach service department teammates on operational issues.
- Evaluate the performance and productivity of service department personnel.
- Manage parts inventory and outside purchases, and update and restock in-house parts as needed.
- Ensure store safety, including the use and maintenance of safety equipment.
- Ensure appropriate equipment and hardware layout and positioning in the service department.
- Supervise the shop area, equipment, and teammates for compliance with company safety procedures.
- Ensure proper inspections are conducted.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) retirement plan
- Employer-paid short- and long-term disability insurance
- Paid time off (vacation/personal)
- Paid bereavement
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
