Automotive Service Advisor
River Oaks KIA•Lansing, IL
•Onsite
About The Position
The Ed Napleton Automotive Group is looking for our next Service Advisor to join their team at Napleton River Oaks KIA. This critical role serves as a liaison between customers and technicians, presenting vehicle repair recommendations and ensuring customers' vehicles are kept in top shape. This is a rare opportunity to join one of the country's largest and most successful automotive dealership groups, which is affiliated with over 25 brands of new vehicles and 50+ dealerships across seven states, employing over 3,500 people nationwide.
Requirements
- Exceptional Customer Service Skills
- Tech Savvy- able to learn and utilize technology
- Willingness to undergo a background check and drug screen in accordance with local law/regulations
- 18+ years of age or older to comply with the company driving policy
Nice To Haves
- Previous Automotive Service Advisor Experience is a plus but not required
Responsibilities
- Work with customers to ensure we meet and address all vehicle maintenance needs
- Write repair orders for customers with full transparency of cost and time estimates
- Provide exceptional and timely communication-keeping customers updated throughout the process
- Communicate frequently with Technicians and Parts to ensure timely completion of work
- Exhibit a positive attitude and strong work ethic with customers and co-workers
- Utilize cutting edge Fixed Operations Technology
- Other duties as assigned by management
Benefits
- Medical, Dental,Vision Insurance
- 401k
- Paid Vacation and Sick Time
- Discounts on products, services and vehicles
- Extensive and ongoing training with specialists
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
