Automotive Service Advisor (Hyundai /Genesis)

Norm Reeves • Irving, TX

7d • Onsite

About The Position

We are seeking a customer-focused and driven Service Advisor to join our team. As a key point of contact between our guests and service department, you will play a critical role in delivering a premium service experience that reflects the Hyundai and Genesis brands. The ideal candidate has prior automotive service advising experience or a background in customer service or sales, and is comfortable working in a performance-driven environment.

Requirements

• Previous Service Advisor experience required (Hyundai/Genesis or similar brand a plus)
• Strong customer service and sales skills
• Ability to work in a fast-paced, team-oriented environment
• Valid driver’s license with a clean driving record
• Ability to learn and utilize dealership management systems
• Honesty, empathy, and exceptional communication skills

Responsibilities

• Greet customers promptly and provide a warm, professional service experience
• Listen to customer concerns and accurately document vehicle issues and service needs
• Communicate recommended services, timelines, and pricing clearly and effectively
• Recommend additional services and maintenance when appropriate
• Coordinate with technicians to ensure accurate diagnosis and quality repairs
• Provide updates to customers throughout the service process
• Review completed work with customers and ensure satisfaction prior to vehicle delivery
• Maintain detailed and accurate service records
• Follow all dealership and manufacturer processes and standards

Benefits

• Medical, Dental, Vision, and Complimentary Life Insurance
• 401k Matching and FSA
• Tuition Reimbursement
• Paid Time Off (accrues)
• Supplemental Insurance (Hospital, Accident, Critical Illness)
• Discounts on Vehicles, Services, and Parts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed